Microsoft

Compensation

Full Description

Customer Relationship Management: - You will develop and coach on engagement strategies for customers, partners, and internal stakeholders. - You will establish and enhance relationships with key stakeholders (internal and external) to ensure successful solution delivery. - You will strive to achieve “Trusted Advisor” status with key customer executives Technical Relevance: - You will identify and address complex customer scenarios by collaborating with technical specialists. - You will promote organizational and customer success strategies. - You will lead program planning, prioritization, and management to address customer outcomes. - You will proactively surface value, which in turn will lead to a high retention rate on customer renewals Other Embody our Culture and Values Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience. This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship. Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience. 3+ years relevant work experience within customer success industry. Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification. Project Management Institute (PMI) or equivalent Project Management certification. Prosci or equivalent certification.