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MI

Microsoft

via Eightfold

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Senior Customer Experience Program Manager - CTJ - Top Secret

San Diego, California, Washington, District of Columbia, Atlanta, Georgia, Reston, Virginia
Full-time
Posted 12/4/2025
Direct Apply
Key Skills:
Enterprise customer engagement
Product roadmap influence
Technical subject matter expertise
Ecosystem enablement
Cross-functional collaboration
Customer relationship management
Product gap analysis

Compensation

Salary Range

$100K - 140K a year

Responsibilities

Guide product direction based on enterprise customer insights, enable scalable deployment ecosystem, collaborate with partners to align business and technical requirements, and advocate for product improvements.

Requirements

Bachelor's or Master's degree in technical or business field with 4-8+ years experience in engineering, product management, data analysis, or product development, plus strong customer engagement skills.

Full Description

Product & Service Insights: Working with the rest of the Windows Cloud Experiences engineering team, use your knowledge from enterprise customers and technical expertise to help guide the future direction of our product. Directly influencing product roadmap to build better products. Ecosystem Enablement: Use your knowledge from enterprise customers and broad technical subject matter expertise to train and enable our scalable deployment ecosystem. Driving investments within the ecosystem to build better products for our scale motion. Collaborate with key internal and external partners to identify their business and technical requirements to drive alignment and continuous improvements. Ability to forge strong relationships with customers (Business Decision Makers, CSOs and IT Leaders), speaking on behalf of Engineering, helping them understand our value proposition and our services; direct experience working with customers is highly desired. Work closely with other product managers, software engineers, and product marketing teams throughout the product development lifecycle to deliver best-in-class customer experiences. Experience in identifying product gaps and advocating on behalf of customers to make our products even stronger with proven track record driving the prioritization of product improvements based on actual customer requirements. Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.

This job posting was last updated on 12/5/2025

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