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MI

Microsoft

via Eightfold

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Director, Customer Deal Program Management

Austin, Texas, Redmond, Washington
Full-time
Posted 12/2/2025
Direct Apply
Key Skills:
Supply Chain Planning
Program Management
ERP & Scenario Planning Software (SAP IBP, Kinaxis, Oracle Cloud SCM)
Change Management
Process Optimization
Project Management
Data Analytics

Compensation

Salary Range

$90K - 130K a year

Responsibilities

Lead cloud planning orchestration for customer supportability, establish processes and reporting for deal response and readiness, and partner with transformation teams to build planning tools.

Requirements

Bachelor's degree plus 10+ years in supply chain or related fields, 5+ years in supply chain planning and program management, experience with ERP and scenario planning software, and strong communication and project management skills.

Full Description

- Lead orchestration across Cloud planning for customer supportability scenarios in response to big / whale customer deals - Represent Cloud planning team in cross-functional projects / processes with Finance, Sales, Engineering Group, etc. for quarterly / annual planning activities - Establish processes with SLAs with partner teams on customer deal response, and build reporting / tracking mechanism for open and closed deals - Post deal closure, build reporting across Cloud Supply Chain to track readiness for customers - Partner with transformation & automation teams to build tools for end-to-end deal scenario planning capability Bachelor's Degree in Supply Chain, Engineering, Data Analytics, Business Operations, Finance, or related field AND 10+ years experience in data science/analytics, engineering, industrial engineering, supply chain, operations, or project management with a supply chain or operations field OR equivalent experience. 5+ years experience in Supply Chain Planning and Program Management - 5+ years experience in building new supply chain capabilities and processes Deep understanding of ERP & Scenario planning software and tools, such as SAP IBP, Kinaxis, or Oracle Cloud SCM. Experience in change management and process optimization. - Exceptional communication and interpersonal skills, with the ability to influence stakeholders at all organizational levels. Project management skills and the ability to manage multiple priorities in a fast-paced environment. Demonstrable improvements in key business performance metrics, including revenue growth, cost efficiency, and customer satisfaction.

This job posting was last updated on 12/5/2025

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