Megan soft Inc

Compensation

Full Description

Role: Site IT Operations Lead (W2 Position) Location: Dearborn, MI – Hybrid (4 days in office) Duration: 12+ Months Experience: 6+ Years Position Description: This role involves acting as the primary IT liaison, driving the employee technology experience, managing local IT projects and budgets, and ensuring alignment with global IT strategies while advocating for local site needs. You will be instrumental in fostering strong relationships with local skill teams and business customers, serving as the primary ""face-off"" to ensure IT services meet evolving needs and influence the IT roadmap for an enhanced employee experience. The position requires a focus on problem resolution, continuous improvement, and maintaining robust security and compliance across all site IT operations Skills Required: Automation, Dns, Firewalls, Front End (Software Engineering), HW/SW Installation, IT Operations, Infrastructure Applications, Asset Management, Backup Software, Authentication, Computer engineering, Critical Thinking, Firmware & OS Updates, Hardware Experience, Batch Processing, Client Facing, Communications, Customer Service, Customer Support, Desktop Support, Desktop Applications, GPIRS , IT Solutions, Analytical, Change control , Cisco Networks, Customer Experience, Customer Relationship Management, Data Analysis, Employee Engagement, Microsoft Office, Network Engineering, Change Management, Client Management, Computer Security, Computer Vision, Connectivity, Continuous Improvement Process, Data Migration, Distributed Control Systems, IT Support, Ad Hoc Reporting, Application Support, Backup, Client Services, Client Delivery, Computer Hardware, Configuration Management, Cyber Security, Distributed Computing, Active Directory, Analytical skills, Customer Insight, DHCP, Cisco, Customer Satisfaction, Data Management, Information Management, Information Security Experience Required: • Senior Associate Exp: 3 to 5 years of progressive experience in IT operations, infrastructure management, or a related field. • Proven experience supporting non-manufacturing, research, or advanced engineering environments is highly desirable. Background in project management. • Comprehensive understanding of IT infrastructure components (networking, servers, cloud services, end-user computing). • Familiarity with IT Service Management (ITSM) frameworks (e.g., ITIL). Knowledge of cybersecurity best practices and data protection regulations. • Exceptional leadership, communication, and interpersonal skills, with the ability to engage effectively with technical teams and non-technical stakeholders. • Strong analytical and problem-solving abilities. • Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment. • Customer-centric mindset with a focus on enhancing the employee technology experience. Experience Preferred: • BSc (Comp Sci, Info Tech or related field) Certifications such as ITIL, PMP, or relevant technical certifications (e.g., Cisco, Microsoft, AWS). • Experience with advanced engineering tools and software common in R&D environments. • Familiarity with Ford's IT ecosystem and corporate culture. Education Required: Bachelor's Degree, Associate Degree Thanks & Regards Azmeera koti Megan Soft, Inc. 17177 N. Laurel Park Dr; Suite #337, Livonia, MI - 48152. Direct No: +1 (248) 671-4750 E Mail : Koti@megansoft.com Website : www.megansoft.com Linked In ID : www.linkedin.com/in/koti-azmeera-104253335