MarketSource Inc.

Compensation

Full Description

Ford Pro Account Manager MarketSource, an Allegis Group company, delivers integrated sales solutions by hiring, training and managing industry-specific professionals that are empowered to create extraordinary customer experiences for many of the world’s most iconic brands. We design and execute sales and training solutions for small and large companies in the B2B and retail space. MarketSource is headquartered in Alpharetta, GA. Summary The Ford Pro Account Manager is responsible for driving commercial success across assigned Ford Pro Commercial Vehicle Center (Ford Pro CVC) dealerships by achieving client-defined performance metrics and delivering best-in-class service support. Acting as a subject matter expert, the Ford Pro Account Manager (FPAM) will work closely with Dealership CAMs to promote customer engagement and adoption of the Ford Pro Suite of products through a system-selling approach. This highly networked role involves developing strong relationships with dealership personnel and Ford regional resources to support commercial vehicle sales and service excellence. The Account Manager will provide training on both existing and new products to improve customer experience and increase product penetration rates. They will proactively collaborate with teams, clients, customers, and internal departments to ensure expectations are met or exceeded, while identifying opportunities for account growth. Success in this role requires excellent communication skills, a process-driven mindset, and a passion for understanding customer needs and recommending tailored solutions. Follow-through and CRM documentation are critical, and experience with Salesforce.com is a plus. Essential Job Functions: • Drive commercial and fleet service sales at assigned Ford Commercial Vehicle Center (Ford Pro CVC) dealerships. • Support existing dealership clients to improve Ford Protect product sales. • Develop and maintain strong relationships with dealership personnel and Ford Regional resources. • Serve as a subject matter expert (SME) on Ford Commercial and Fleet products, services, and Ford Pro CVC dealership guidelines. • Partner with dealers to create, implement, and maintain customized action plans to increase commercial business. • Conduct ongoing training and coaching for dealership staff on Ford Protect products and system selling processes. • Present business cases to promote mobile service capabilities and additional profit opportunities. • Create and execute marketing plans to drive commercial and fleet service traffic. • Conduct periodic meetings to review progress and adjust action plans as needed. • Ensure dealership compliance with Ford Pro CVC dealer standards and policies. • Field visits to Fleet and Commercial customers with CAMs and/or other Ford Pro team members. • Assist CAMs to conduct outbound calls to commercial accounts to introduce new products, enroll in programs, and provide support. • Attend and work trade shows and expos. • Perform additional job duties as assigned. Required Knowledge, Skills, and Abilities: • Deep understanding of dealership operations, to include Retail F&I, Processes, Commercial Business Application for Ford Protect Suite of Products, and Fixed Operations. • Proven ability to develop and maintain relationships with dealership personnel and commercial business customers. • Excellent written, oral, and presentation skills. • Strong communication and influencing skills with various dealership roles (Dealer Principal, GM, Service Director, etc.). • Experience conducting web-based demonstrations (WebEx/Zoom) is strongly desired. • Proficiency in MS Office (Word, Excel, PowerPoint). • Willingness to learn and consistently deliver information in a specific process. • Desire to develop long-term relationships with customers and dealership personnel. • Demonstrated willingness and ability to embrace and communicate the latest technologies. • Task-oriented with the ability to manage multiple competing issues, opportunities, and objectives. • Ability to interact with customers in person and via outbound phone calls. • Willingness to continue learning and become a SME on new product offerings. • Ability to assess needs, develop plans, and execute training and recruiting initiatives. • Physical ability to perform tasks requiring bending, stooping, reaching, lifting (up to 20 pounds), pushing, pulling, walking, standing, and moving items. Job Requirements: • Bachelor’s degree (BS/BA) in Business, Marketing, or equivalent experience preferred. • Minimum of 5 years of successful experience in dealership and/or OEM fixed operations. • Willingness to travel overnight (approximately 1–2 weeks per month). • Experience with CRM systems (Salesforce.com experience is a plus). • Eligibility to work in the U.S. and meet any additional employer requirements. • Ability to perform additional job duties as assigned.