Mai Placement

Compensation

Full Description

Call Center Rep Brooklyn, NY $23-25 Hourly Overview We're looking for a warm, capable, and service-oriented Customer Support Specialist to join a growing, tight-knit office team. This is a high-touch, phone-based role where you'll be the first point of contact for clients—providing guidance, resolving inquiries, and ensuring a smooth customer experience. You'll report directly to the department lead and will be part of a 3-person , with the possibility of long-term growth. This role is ideal for someone who understands what “good service” really means—not just answering calls, but making people feel heard and taken care of. Key Responsibilities • Answer incoming calls promptly and professionally • Provide thorough, respectful customer support across a range of topics • Manage and respond to support tickets • Escalate issues as needed while maintaining ownership and accountability • Document interactions clearly and track follow-up in the system • Participate in team meetings and contribute to a culture of excellence What We're Looking For • Prior call center or high-volume customer service experience preferred • Strong phone presence and ability to stay calm and courteous under pressure • Clear communicator with solid documentation and follow-up habits • Service-first mindset — you care about helping people and solving their problems • Familiarity with support ticket systems is a plus • Must be able to sit at a desk all day and take phone calls consistently Email resume to: Baila@maiplacement.com •