LOW COUNTRY EYE ASSOCIATES PC

Compensation

Full Description

Title: Scheduling Coordinator Division: Administration Reports to: Billing Supervisor Pay Type: Hourly The key functional responsibility of the Scheduling Coordinator is to manage the first impression of the practice for all patients and guests. As the coordinator for the schedule, this position is usually the first interaction a patient or guest has with the practice, displaying the brand value and reputation is of highest importance. The position ensures efficient patient flow within the practice and maintains a full appointment schedule. The Scheduling Coordinator is responsible for managing and coordinating patient appointments, optimizing scheduling to maximize office efficiency, and ensuring a positive experience for patients. This role requires strong organizational skills, attention to detail, and excellent communication abilities. The coordinator will familiarize themselves with the practice’s policies and communicate all options appropriately to patients and is responsible for maintaining the schedule in a way that is consistent with the practice’s Core Values. Scheduling Coordinator Job Responsibilities: • Phone Call Management: • Answer, screen, and direct phone calls to the appropriate department or personnel. • Provide accurate information and address patient inquiries professionally. • Initial Patient Assessment: • Conduct preliminary assessments of patient symptoms and concerns to determine the urgency of care required. • Appointment Scheduling: • Schedule patient appointments using smart scheduling practices to maximize provider time and enhance patient convenience. • Maintain organized records and ensure all patient interactions are documented accurately. • Insurance Information Handling: • Pull and verify patient insurance coverage and eligibility, ensuring that all details are accurate. • Appointment Confirmation and Fees Communication: • Confirm patient appointments and communicate any potential fees due at the time of service. • Inform patients about co-pays, deductibles, or other financial responsibilities before their appointment. • Administrative Support: • Assist with other administrative tasks as needed, including filing, data entry, and general office support. • Communication with Office Lead: • Communicate with the office lead regarding any schedule issues, patient concerns, or operational challenges. Competencies: Demonstrates Our Core Values As the first point of contact, the Scheduling Coordinator must consistently display behaviors that align with the core values of the practice. Hard work - Going the extra mile for our patients and team. Enthusiasm - Working with energy and a purpose. Self Drive - Making independent decisions and being a problem solver. Compassion - Letting patients and fellow team members know we care. Communication Skills Must be able to effectively communicate with our patients the practice brand and all our products and services. Communicating in a manner by which the individual understands technical terminology in layman language is essential. Sales Skills Expected to possess a high degree of influential sales skills, but not in the traditional sense. Communicating the practice/doctor’s stories and then gaining commitment is the primary focus. The ability to effectively communicate the practice mission and services is required. Frequent Interaction with Others Must demonstrate the ability to manage multiple interruptions on a continual basis, always maintaining friendly interactions with team members, patients and guests of the practice. Customer Orientation Should be patient focused and display a desire to work within the practice’s core values to deliver exceptional customer service. Team Player Exhibits the ability to work well within the team environment, supporting all members of the team in delivering on the patient experience. Detail Orientation Must have the ability to maintain a high level of detail orientation despite frequent interruptions. Accuracy and diligence regarding patient records, scheduling and file maintenance is required. Pace of the Environment Must be able to work at a fast pace. Effectively handling multiple tasks at one time, focusing on patient flow and experience.