Lopez Dorada

Compensation

Full Description

Director of Field Service Position Summary The Director of Field Service is to lead and strengthen Lopez Dorada's business relationship with our Customer across all customer levels (Owner Operators, Restaurant Crew, Field Offices, and Corporate Headquarters). This role will ensure product quality standards are met and drive continuous improvement initiatives in the field, while supporting corporate & customer strategic initiatives. This leader will guide the Field Service team and serve as the primary bridge between Field Service, Owner Operators/Restaurants and the Business Unit. What We Are Looking For We are looking for a strategic leader with exceptional relationship-building skills, experience in the food industry, and a proven track record of leading cross-functional teams to deliver measurable results. The ideal candidate will thrive in a high-profile customer environment and balance long-term vision with hands-on execution. Key Responsibilities - Lead and mentor the Field Service team to maintain Lopez Dorada’s position as a preferred supplier. - Build and sustain relationships with our Customer & stakeholders. - Oversee new product testing, commercialization, and successful deployment in the field. - Troubleshoot product quality issues and ensure timely resolution through communication & stakeholder engagement. - Represent Lopez Dorada at key customer and industry events. - Communicate across various channel internally & externally. Must Haves - Bachelor’s degree - Minimum 5 years within the Food Industry - Experience managing teams and large customer accounts. - Strong communication, Leadership and organization skills. - Ability to travel extensively (up to 50% +/-). Nice to Haves - Experience working with large Quick Service Restaurant accounts. - Food Operations, Foods Quality/Safety or Sales. - Data analysis and strategic planning. What We Offer - Competitive salary and performance-based incentives. - Comprehensive benefits package. - Company vehicle for business travel. - Professional development opportunities. - Supportive, team-oriented culture. Our Culture & Values - Customer focus and integrity in all actions. - Commitment to quality and food safety. - Collaborative and inclusive work style. - Focus on innovation and continuous improvement. Performance Success Indicators - Strategic Plan KPI Performance. - Completion of Field Service Department assignments - Strong team engagement and development metrics.