Litmus7

Compensation

Full Description

Job Summary This job position is to support retail customer store operations. Any SMEs with prior experience in handling end-to-end store operations with excellent communication skills will be a perfect fit for these positions. • Shopify POS platform (Fixed and Mobile) with additional experience in peripherals troubleshooting. • Any RFID platform used for inventory operations in stores (receiving, sending, transfers). • UI technology stack of HTML5/CSS3/JavaScript and its libraries used in applications with integration to back-end API driven applications. • Order-to-Cash process in NetSuite platform, specific to inventory management and store operations. • Good to have experience in Workforce management apps used within Retail Stores. • Provide developer oversight on complex L2 support Issues, Triage P1/P2 issues and provide RCAs. • Develop SOPs, playbooks, update to confluence /SharePoint or respective repository. • Should have an understanding on enabling observability for store solutions using any observability tools. • Knowledge in ITIL framework will be an advantage. • Collaborate with IT team, L2 support team, cross functional teams. • Support new store openings, configuration, and early life support. • Be an escalation point of contact for L2 and IT support team for any store-related activities.