LEAP

Compensation

Full Description

About the position Responsibilities • Own project timelines, deliverables, scopes, and budgets for all assigned government accounts. • Create clarity for internal teams through detailed project plans, status updates, documentation, and risk mitigation efforts. • Ensure work moves efficiently through creative, strategy, production, and development teams using standard Leap processes and our project management system, Adobe Workfront. • Provide proactive forecasting of hours, resourcing, schedules, and potential bottlenecks. • Maintain a consistent cadence of communication and documentation across a high volume of projects. • Serve as the primary point of contact for government accounts, delivering a high-touch, service-minded client experience similar to an Account Manager. • Onboard new clients, guide them through Leap processes, and ensure they feel supported and informed. • Communicate project statuses, next steps, and expectations professionally and confidently. • Facilitate client meetings, recap action items, and follow through to keep work moving. • Identify opportunities for cross-sell/upsell or expanded engagement, working in tandem with senior Account Management leadership. • Guide clients through nuanced requests or complex workflows, using discretion and sound judgment. • Help uphold standards for documentation, accuracy, communication, and process consistency across government accounts. • Bring a mindset of continuous improvement, contributing ideas for more efficient workflows, better tools, or clearer processes. Requirements • 3+ years of project management experience, ideally in an agency, marketing, digital, or creative environment (or adjacent field with highly transferable skills). • Experience managing a large volume of concurrent projects with strong attention to detail and follow-through. • Prior involvement in client-facing roles, such as project management, account management, sales, customer success, consulting, or operations. • Strong ability to communicate professionally with external stakeholders, including clients from government, nonprofit, or regulated industries. • High comfort with processes, structure, documentation, and deadlines in a fast-paced, multi-stakeholder environment. • Experience with project management platforms. • Proven ability to anticipate needs, manage risk, and keep projects on track. • Ability to navigate ambiguity, stay calm under pressure, and adapt quickly to changing needs. Nice-to-haves • Experience supporting government or public-sector clients or familiarity with their compliance, communication, and procurement nuances • Background in agencies that use a combined AM/PM model • Experience in Adobe Workfront Benefits • Health, dental, vision, and ancillary benefits • Paid maternity and paternity leave • Unlimited PTO and Summer Fridays • Autonomy and flexibility • Company-paid access to coaching and therapy • 401k plan with match and 1:1 access to investment advisor • Professional development opportunities • Remote-hybrid flexibility