Kaiser Permanente

Compensation

Full Description

Job Summary: Under direct supervision, performs variety of receptionist, office, clerical and patient attendance duties; makes and answers calls; schedules and/or reschedules appointments; enters appointment data in computer.Essential Responsibilities: • Greets patient in courteous and business-like manner; registers patients in computer; generates forms accurately (e.g. correct provider codes, pertinent health plan/non-plan data); verifies health plan eligibility; refers more difficult or complicated cases to membership service; assists or directs new health plan members to membership service to determine health plan coverage and ensure proper extension of benefits; completes account verification forms as necessary. • Ensures adequate amount of registration supplies and forms on hand; requisitions supplies as needed. • Gathers, analyzes, compiles and records data for routine, special and statistical reports or studies. • Receives and screens calls; schedules patient appointments based on type and severity of illness/injury or purpose of call; maintains familiarity with various schedules, coding techniques and individual physicians in assigned departments. • Records pertinent patient information in computerized appointment system; assists in matching waitlisted patients for proper appointments as requested. • Enters data into computer; generates paperwork for chart requisition to medical records as required. • Cancels and reschedules physician or patient appointments by telephone or correspondence; informs patients of advance appointments. • Greets callers; notifies clinics of arrival; ascertains and responds to needs of callers; assists with directions as appropriate; refers problems and complaints to supervisor or designated patient concern resource. • Notifies supervisor or designated individual of any significant delay or backlog. • Performs all computerized appointment system applications. • Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service. • Performs other duties and accepts responsibility as assigned.