JTB Hawaii Travel, LLC

Compensation

Full Description

JTB Hawaii Travel, LLC, (JHT) has evolved and expanded its operations, from an on-the-ground travel support services to inbound Japan travelers, to establishing itself as Hawaii's market leader in innovative entertainment and travel services. JTB Hawaii Travel continues to develop and integrate its expertise, experience and synergy in travel planning, destination promotion and event management as it seeks to further solidify its position as a full-fledged destination management company (DMC). Dayforce Code: Hawaii-Associate-CS Honolulu Airport Pay Range: $17.00 to $22.50 hourly Customer Service-Honolulu Airport department delivers professional customer service during arrival and departure at the Daniel K. Inouye International Airport, including individual travelers, groups, and package tours. PRIMARY RESPONSIBILITIES: Greet, brief, and assist customers during arrivals and departures at the Daniel K. Inouye International Airport, including pre-check of customers arrival and departure documents. Coordinate with airlines and various JTB departments to address and fulfill passenger needs promptly. Essential Job Functions Percentage Time Spent Essential Job Functions 30% Arrival Assistance: • Welcome and brief a high volume of arriving passengers at Daniel K. Inouye International Airport. Confirm customer name, destination, and individual transfer plan, then explain necessary information to them. • Review AirJET information accurately, verify baggage tags, and ensure luggage is routed to the correct hotel. Confirm baggage count with the Tour Escort/Leader and the trucking company. Act as a liaison between customers and airlines to resolve baggage-related issues, such as lost or damaged baggage, in an efficient and professional manner. • Ensure smooth boarding of passengers onto shared-ride buses or dedicated vehicle by coordinating with transportation company. • Report any changes or issues related to arrival information to the appropriate departments. 30% Departure Assistance: • Confirm departing customers’ names and check-in details; provide information on departure time, gate, and duty-free souvenirs. • Assist customers in locating missing items by coordinating with hotels and, when possible, arranging for items to be delivered to the airport before departure. 20% Problem Resolution: • Coordinate with other departments and airline personnel during flight cancellations, delays, or overbookings to reschedule bookings with alternate airlines or arrange accommodations for affected passengers. • Assist customers with messages regarding delayed arrival in Japan. • Arrange seats for departing customers and negotiate with airlines to accommodate special requests when needed. Report to CS Headquarters and Manager when unable to make adjustments. Communicate seat assignments to customers. • Handle concerns and issues from customers in a timely and professional manner. Coordinate with Japan offices when necessary. 20% Administrative Support: • Prepare a variety of documents. Reconfirm return flight with airlines and verify passenger count. • Input data into JTB systems such as SUPER STAR. • Follow supervisors’ directions during special situations and handle promptly with the urgency each condition requires. • Assist Supervisor with office administrative functions, including office supply inventory, forms control, mail handling, invoice and receipt filing, and VIP updates. Other Duties: Performs special projects and other miscellaneous duties as assigned by management. Minimum Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience • High school diploma; or equivalent combination of education and experience. • Possess more than 1 year of experience in the travel industry or equivalent skills. Skills and Knowledge • Required to be able to speak, read and write in English and Japanese. • Possess knowledge of customer service principles, including proper telephone etiquette and business protocol preferred. • Able to obtain an airport security badge. • Possess knowledge of the tour industry, tour movements, and arrangements; possess understanding of Japanese culture and etiquette. • Possess working knowledge of basic computer systems, application programs such as Microsoft Office, email, and standard office equipment. • Possess accurate math skills including usage of 10-key calculator, to be able to compute rates, ratios, and percentages. • Possess valid Hawaii driver’s license with clean abstract. Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Working Hours: • Normal business hours: 8:00 am to 5:00 pm, Sunday – Saturday, including holidays • Regular attendance is required for this position and you may be required to work after normal business hours and/or on weekends. Working Environment: • Indoor areas with/without air-conditioning, sheltered outdoor areas, and bus loading areas. • Subject to varying weather conditions, up to and including, noise, pollution, dust, fumes and vehicle exhaust. Equipment Used: • General office equipment including phones, fax, copier, personal computer, scanner, etc. • Software includes the use of Windows operating system, MS Office. Physical and Mental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Problem-solving skills to flexibly meet demands of customers. • Able to work independently and cooperatively with others, including employees, business partners, and customers in a professional and positive manner. • Able to exercise self-control and handle stressful situations and upset customers. • Able to work with concentration, accuracy, and attention to detail, while handling multiple tasks. • Able to speak loudly in briefings to be heard over crowds or noisy vehicles. • Constant – standing, vision, hearing, eye-hand-foot coordination; • Frequent – pushing, pulling less than 25 pounds, lifting less than 50 pounds, carrying less than 50 pounds, walking, bending, grasping, handling, finger dexterity; • Occasional – pulling 25-50 pounds, lifting more than 50 pounds, carrying more than 50 pounds, sitting, running, stair climbing, squatting, kneeling, stooping, crouching, forward reaching, overhead reach; • Seldom – pulling more than 50 pounds, twisting, side bending; • Not Applicable – crawling, climbing. Communication Demands • Constant – talking to customers, reading; • Frequent – talking and written communication to co-workers, talking to outside trades persons/vendors, talking on the telephones, responding to written or verbal requests of vendors, receiving verbal instructions; • Occasional – written communication to customers and outside trades person/vendors, receiving written instructions, writing/composing written language; • Seldom – visiting/working at different worksites; • Not applicable – supervising others, training/giving verbal instructions. • ** 募集職種 給与範囲: 時給 $17.00 ~ $22.50 部署: Customer Service – Honolulu Airport 当部署は、ダニエル・K・イノウエ国際空港において、個人旅行者、団体、パッケージツアーのお客様に対し、到着・出発時のプロフェッショナルなカスタマーサービスを提供します。 主な職務内容 到着・出発時のサポート業務 • 到着・出発のお客様を空港でお迎えし、必要な情報を案内 • 到着・出発書類の事前確認 • 航空会社やJTB各部署と連携し、迅速にお客様のニーズに対応 主要業務と割合 30% 到着対応 • 空港で到着客を歓迎し、名前・目的地・送迎プランを確認 • 荷物タグ確認、ホテルへの荷物配送手配 • 荷物紛失・破損時の航空会社との調整 • バスや専用車へのスムーズな乗車サポート 30% 出発対応 • 出発客の名前・チェックイン情報確認 • 出発時間、搭乗ゲート、免税品案内 • 忘れ物対応(ホテルとの連絡・空港への配送手配) 20% トラブル対応 • 欠航・遅延・オーバーブッキング時の再予約や宿泊手配 • 日本到着遅延の連絡サポート • 座席調整や特別リクエスト対応(必要時は航空会社と交渉) 20% 事務サポート • 各種書類作成、航空会社との人数確認 • JTBシステム(SUPER STAR)へのデータ入力 • オフィス業務(備品管理、書類整理、郵便対応、VIP情報更新) 応募資格 • 高卒以上、または同等の学歴・経験 • 旅行業界で1年以上の経験、または同等スキル • 英語・日本語の読み書き・会話が可能 • 空港セキュリティバッジ取得可能 • 日本文化・マナーの理解 • 基本的なPCスキル(MS Office、メール) • ハワイ州運転免許(クリーンな運転記録) 勤務条件 • 勤務時間:8:00~17:00(日曜~土曜、祝日含む) • 必要に応じて時間外勤務・週末勤務あり • 勤務環境:屋内(空調あり・なし)、屋外、バス乗降場 • 天候や騒音、排気ガスなどに対応できる方 このポジションの魅力 このポジションは、ハワイの観光業界の最前線で、国際的な顧客対応とツアー運営に携われる非常にやりがいのある仕事です。日本語・英語のスキルを活かし、柔軟な対応力とホスピタリティを発揮できる方に最適な環境です。 To submit an application, click on the Apply button at the top of this page. JTB Hawaii Travel, LLC is a drug free workplace and an Equal Opportunity Employer.