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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Prutech Solutions, is seeking the following. Apply via Dice today! Supervisors (Inquiry Supervisor) Client : PruTech [ MTA NYC ] Location : NYC [ only candidates residing at Brooklyn , Metropolitan Area or Manhattan , NY are accepted to apply for this job] Duration : 2+ Years Salary : (30-33/hr) + Benefits [ on W2] Mandatory Onsite from Day 1. Location: • 29 Gallatin Pl, Brooklyn, NY 11201 Hours of Operations: • 8am 5p EST Monday Friday Inquiry Supervisor The Inquiry Supervisor is responsible for managing all functions in the Inquiry unit. This unit serves as a hub and provides information to the public involving all aspects of Transit Adjudication Bureau (TAB) functions. S/he should have some supervisory experience and excellent customer service skills. Responsibilities: • Ensure efficient operation of the unit and manage the daily workflow • Handles standard supervisor duties, including the scheduling and allocation of staff resources • Plan, organize, direct and manage daily activities of staff • Provide constructive feedback and coaching, including performance evaluations • Efficiently manage the heavy volume of inquiries (telephone, in-person and correspondence) • Research and prepare responses to respondent claims • Review, modify and implement unit procedures as required. Update and maintain procedural manual • Monitor workflow, prepare statistical reports for analysis • Review, update and edit procedural manual for the Inquiry Unit Qualifications: • Bachelor's degree required • 2 years of supervisory experience in an office environment • Supervisory with the ability to successfully manage and train other employees • 2-3 years of superior customer service experience with a corporate or government agency • Strong communication and interpersonal skills, both written and verbal • Strong organizational and prioritization skills • Analytical, detail-oriented • Strong analytical skills with the ability to simultaneously balance multiple tasks/projects in a fast-paced environment • Excellent computer skills (MS Word, MS Excel, MS PowerPoint