Jobgether

Compensation

Full Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Application Engineer for SaaS in the United States. As a Senior Application Engineer for SaaS, you will serve as a key technical operations expert, ensuring seamless service and support for US-based customers. You will manage complex system integrations, handle advanced technical inquiries, and provide solutions across cloud, database, and web application environments. This role offers the opportunity to collaborate closely with cross-functional teams, including cloud engineers and sales, to deliver tailored technical solutions. You will maintain and optimize SaaS platform performance while staying up-to-date on the latest innovations in cloud infrastructure and IT security. Your contributions will directly impact customer satisfaction, operational efficiency, and the continuous improvement of software applications in a dynamic, high-impact environment. \n Accountabilities Oversee technical operations for US-based customers, ensuring smooth and efficient workflows. Handle 2nd and 3rd level technical tickets, resolving complex issues related to SaaS applications, integrations, and infrastructure. Serve as the main technical point of contact, providing guidance and clear communication to ensure high customer satisfaction. Collaborate with the Cloud Team to implement tailored solutions and support system integrations. Support sales initiatives with technical expertise on system architecture, interfaces, and security considerations. Maintain and optimize performance, reliability, and security of web applications, databases, and server systems (Microsoft Windows Server, IIS, SQL, Azure Cloud). Stay informed on emerging SaaS, cloud, and IT security technologies to improve operations and solutions. Requirements 10+ years of experience in IT, application management, or software engineering. Minimum 2 years of customer-facing experience and 4+ years in software integration projects. Strong knowledge of IT infrastructure, application management, system interfaces, and security. Extensive experience with Microsoft Windows Server, IIS, SQL, and Azure Cloud solutions. Ability to analyze, troubleshoot, and resolve complex technical issues. Excellent communication skills with a confident, professional presence when engaging with customers. Self-motivated, proactive, solution-oriented, and capable of managing responsibilities independently. Nice-to-have: Experience in the chemical or pharmaceutical industry. Benefits Competitive full-time salary and comprehensive benefits package, including medical, dental, and vision insurance contributions, and 401(k) savings plan. Flexible remote work setup or hybrid work model with modern office access in Boston and adaptable working hours. Opportunities for professional development, learning, and personal responsibility in a dynamic environment. Work with leading organizations in the chemical and pharmaceutical industry, contributing to digital transformation initiatives. Engaging company culture with yearly retreats and US team events. Exposure to SaaS platform operations, system integrations, and cloud technologies. \n Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1