Jobgether

Compensation

Full Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Expert Salesforce Business Analyst - Remote in United States. This role offers an exciting opportunity to lead Salesforce initiatives that drive operational efficiency and enhance customer experience. You will serve as a key liaison between business stakeholders and technical teams, translating complex business requirements into actionable Salesforce solutions. The position emphasizes hands-on experience with Salesforce Customer Experience portals and Service Cloud features, including Cases, Chats, Knowledge, and automation. Working in a collaborative, fast-paced, and remote-friendly environment, you will guide cross-functional teams, refine user stories, and ensure the delivery of scalable, high-quality solutions. This role is ideal for someone who thrives in agile practices, enjoys problem-solving, and is passionate about leveraging Salesforce to deliver measurable business impact. \n Accountabilities: Lead requirements gathering, documentation, and refinement for Salesforce initiatives, focusing on Customer Experience portals and Service Cloud capabilities. Act as the subject matter expert for Salesforce enhancements, configurations, and integrations. Translate business needs into clear, actionable technical requirements, including flows, automation, and reporting. Collaborate with Product, Engineering, and cross-functional teams to define project scope, priorities, and solutions. Support Agile ceremonies, including sprint planning, stand-ups, and retrospectives. Maintain comprehensive documentation, including user stories, process flows, data mappings, and business rules. Identify opportunities for process improvement and automation within Salesforce and related platforms. Requirements: 6+ years of experience as a Business Analyst or Product Analyst with extensive Salesforce expertise. Proven experience implementing Salesforce Customer Experience portals and Service Cloud functionality (Cases, Chats, Knowledge). Strong understanding of Salesforce architecture, standard/custom objects, flows, validation rules, and platform limitations. Skilled in Agile methodologies, backlog refinement, and user story grooming. Excellent communication and collaboration skills across technical and non-technical audiences. Proficiency in tools such as JIRA, Confluence, Excel, Lucidchart, or Visio. Bonus: Experience with enterprise tools (Zuora, NetSuite, Workday), API integrations, SQL, SaaS/healthcare experience, Salesforce Administrator, Certified Scrum Product Owner, or IIBA CBAP certification. Benefits: Competitive compensation package. Remote-friendly work environment with flexible scheduling. Comprehensive healthcare, dental, and vision coverage. Paid time off, holidays, and parental leave policies. Professional development support and career growth opportunities. Inclusive and collaborative culture that values diversity and belonging. \n Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! By submitting an application to this posting, the applicant acknowledges that Jobgether will process their personal data as necessary to evaluate their candidacy, provide feedback, and, when appropriate, share relevant information with potential employers. Such processing is carried out on the basis of legitimate interest and pre-contractual measures in accordance with applicable data protection laws. The applicant may exercise their rights of access, rectification, erasure, and objection at any time as provided under the GDPR. #LI-CL1