JAGGAER

Compensation

Full Description

Job Description: • Foster Customer Relationship • Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to drive product adoption and ensure customers are leveraging the solution to achieve full business value • Establish periodic touchpoints to ensure customers are informed, engaged, and solicit general feedback. • Address customer inquiries, manage obstacles, and identify ways to drive additional value for customers. • Ensure Customer requests are escalated to the relevant teams • Define Success • Gain knowledge of customer business goals to ensure alignment with product and feature recommendations • Develop a Success Plan aligned with customer business objectives • Set adoption targets • Assess Value • Proactively analyze usage, adoption, and value KPIs using standard/custom dashboards and reports • Create and present Solution Assessments to customers • Maximize Solution Adoption • Advise on solution optimization to meet business objectives • Provide insights on benchmarks and best practices • Engage customers and provide consultative guidance following software releases • Continuously grow and maintain your solution expertise • Contribute to Customer Retention and Growth • Actively work to ensure customer retention • Proactively identify areas of growth Requirements: • Bachelor’s degree or equivalent experience in Customer Success, Account Management, or Project Management. • SaaS competencies, including understanding of software, hardware, and networks. • Strong communication and interpersonal skills. • Ability to work independently and take initiative under guidance. • Highly motivated, goal-oriented, and eager to learn. • Ability to develop and maintain expertise in JAGGAER’s software solutions. Benefits: • exceptional medical, dental & vision plans • adoption assistance • wellness reimbursements • generous parental leave • 401(k) matching • flexible work options • unlimited vacation for exempt employees • more!