Intrinsic Digital Marketing

Compensation

Full Description

Description & Requirements Who we are Intrinsic Digital, Inc. (http://www.intrinsicdigital.com) is at the forefront of digital marketing. Our service lines include Apartment Geofencing, Kurie, Hotel Geofencing and Restaurant Geofencing, offering mobile and streaming TV advertising to the multifamily, hospitality, and restaurant industries. Intrinsic Digital is a fully remote company with team members located across the United States and the Philippines. Our culture is based around our Core Focus, “We love the journey and embrace what’s next” and six Core Values: Accountability, Authenticity, Caring, Neutralevity, Surprise & Delight and X-Ray Vision. We may be remote, but no one is isolated in their work. Our initial onboarding and ongoing collaboration efforts have formed a cohesive team. We were voted No. 1 Best Place to Work in Multifamily and certified Great Places to Work in 2024. Employees consistently score us above 9 out of 10 on two key satisfaction categories: “Intrinsic Digital cares about my well-being” and “I would recommend Intrinsic Digital as a great place to work.” Who you are You’re a strategic leader, team builder, and cross-functional collaborator who thrives on big-picture thinking and hands-on execution. You are deeply committed to delivering an end-to-end unparalleled client experience. A deep understanding of digital media, operational efficiency, and team dynamics drives your approach to solving complex challenges internally and externally. You’re passionate about leading major initiatives, aligning your department with company-wide goals, and mentoring others. You stay five steps ahead, work seamlessly with executive leadership, and are always refining how the team works, grows, and delivers results. Qualifications • 5+ years of experience in client success/account management or marketing director in multifamily • Proven track record of leading high-performing teams and/or department-wide initiatives • Strong leadership, communication, and mentorship skills • Experience managing cross-functional projects and strategic planning • Confident working directly with executive leadership and across departments • Deep understanding of client service best practices and process improvement • Proficiency in HubSpot, Asana, and analytics/reporting platforms • Demonstrated ability to develop, coach, and elevate senior-level team members • Act as senior relationship liaison with top tier clients, guiding strategic client initiatives and ensuring end-to-end success for their digital initiatives • Acts as an escalation point for external client concerns and internal feedback • Advanced expertise in location-based digital marketing initiatives (geofencing, addressable audiences, digital out of home, programmatic display, connected TV, retargeting) A day in the life As the Director of Client Success, you set the vision, drive the strategy, and create the conditions for your team to excel. You bridge big-picture goals with day-to-day execution, ensuring clients feel supported, and the team operates with clarity, consistency and purpose. Responsibilities include: • Overseeing Client Success Account Management, Support Pod, and Onboarding while setting the vision and direction for each area • Mentoring managers and senior team members to strengthen leadership and support career growth • Leading strategic initiatives and high-priority company projects aligned with business goals • Collaborating with executive leadership to shape and execute company-wide strategies • Continuously driving improvements in team performance, client retention, and operational efficiency through data, feedback, and innovation • Other duties as assigned Benefits & Perks At Intrinsic Digital, you’ll have a front-row seat at a rapidly scaling company that is driving innovation in multiple industries, as well as a chance to make a real impact on the growth of our business. Intrinsic Digital offers a fast-paced, supportive, and diverse culture. We offer: • 100% company paid health insurance for employees and 50% for dependents • 100% company paid vision and dental insurance for employees and 50% for dependents • Company paid short- and long-term disability • Company paid life insurance • 10 weeks paid parental leave • 3-4 weeks paid time off (based on tenure) • 10 paid holidays • Company paid 401k contributions that are 100% vested • Annual cash bonuses based on company and personal performance • A choice of five 8-hour schedules with start times between 7 am and 11 am EST, available after 30 days • Monthly fitness reimbursement • Pet discount plan