iMPact Business Group

Compensation

Full Description

We are seeking a hands-on IT Help Desk Technician to be the go-to resource for end-user technology needs across our clients' local operations. This role is ideal for someone who enjoys troubleshooting, thrives on problem-solving, and wants to make an impact by keeping people productive through reliable technology. You'll support day-to-day IT operations, manage equipment, and assist with new technology rollouts, while contributing to the overall IT strategy. Openings on 2nd or 3rd shift What You'll Do • Frontline IT Support: Act as the first point of contact for desktop, laptop, and application issues. Provide clear, user-friendly solutions to keep employees up and running. • Device Setup & Maintenance: Configure and maintain workstations, printers, and peripherals. Monitor performance and handle repairs or replacements as needed. • Network & System Oversight: Troubleshoot connectivity issues, support system upgrades, and assist with security and compliance initiatives. • Ticket Management: Log, track, and resolve requests in the IT ticketing system while keeping employees informed of progress. • Account & Access Support: Assist with user onboarding and offboarding, access permissions, and password resets. • Collaboration: Partner with internal IT team members and external vendors to escalate issues or deliver new technology solutions. • Knowledge Sharing: Develop documentation, quick guides, and FAQs that empower employees to solve common issues.