Humana

Compensation

Full Description

Become a part of our caring community and help us put health first We are seeking an experienced Senior Director to lead product and service design for applied AI solutions, accelerating innovation and product development for our AI platform teams. This role combines strategic product thinking with hands-on design expertise to create intuitive, scalable AI products and frameworks that deliver exceptional user experiences. The ideal candidate will have a proven track record of designing enterprise AI products, driving rapid ideation and prototyping, and establishing design systems and frameworks that enable teams to build faster and more effectively. Key Responsibilities Product Strategy & Vision Define and execute product vision and strategy for applied AI solutions across internal platforms and customer-facing products Translate business objectives and user needs into compelling product roadmaps and design strategies Establish product principles, design philosophies, and user experience standards for AI products Conduct market research, competitive analysis, and user research to inform product direction Define product success metrics, KPIs, and measurement frameworks to track user adoption and satisfaction Drive product positioning, value propositions, and go-to-market strategies for AI solutions Design & Innovation Leadership Lead end-to-end product design for complex AI applications including GenAI interfaces, conversational AI, and intelligent automation Facilitate rapid ideation sessions, design sprints, and workshops to accelerate product development Create high-fidelity prototypes, wireframes, and interactive mockups to communicate product vision Design intuitive user interfaces and experiences for AI-powered tools, dashboards, and applications Establish and maintain design systems, component libraries, and UI/UX patterns for AI products Apply human-centered design principles and design thinking methodologies to solve complex problems Drive innovation through experimentation, A/B testing, and iterative design approaches Framework & System Design Develop reusable product frameworks and design patterns that accelerate platform team productivity Create comprehensive design systems with guidelines, templates, and best practices for AI product development Build product playbooks and frameworks for common AI use cases (RAG systems, chatbots, analytics tools) Establish service design frameworks for end-to-end AI solution delivery Define information architecture standards and data visualization principles for AI applications Create interaction design patterns optimized for AI/ML experiences (prompt interfaces, model outputs, confidence displays) Develop accessibility standards and inclusive design guidelines for AI products User Research & Insights Lead user research initiatives to understand needs, behaviors, and pain points for AI product users Conduct usability testing, user interviews, and feedback sessions to validate product designs Create user personas, journey maps, and service blueprints for AI solutions Analyze user behavior data and product analytics to drive design improvements Synthesize research findings into actionable insights and design recommendations Establish continuous feedback loops between users, product teams, and platform teams Use your skills to make an impact Required Qualifications Experience 15+ years in product design, service design, UX/UI design, or product management roles Demonstrated experience designing AI/ML products and platforms in enterprise environments Proven track record of creating successful digital products from concept to launch Hands-on experience building design systems, frameworks, and reusable components Strong background in both consumer-facing and enterprise B2B product design Experience designing conversational AI interfaces, GenAI applications, or intelligent automation tools Success leading design for complex, data-driven applications and analytics platforms Design & Product Skills Expert-level proficiency with design tools (Figma, Sketch, Adobe Creative Suite, Miro, FigJam) Deep expertise in user experience (UX) design, user interface (UI) design, and interaction design Strong understanding of visual design principles, typography, color theory, and layout Experience with design thinking, human-centered design, and service design methodologies Proficiency in prototyping tools and techniques (high-fidelity mockups, interactive prototypes, animations) Knowledge of front-end technologies (HTML, CSS, JavaScript/React) to collaborate effectively with engineers Understanding of accessibility standards (WCAG) and inclusive design practices Experience with data visualization and designing for complex data sets and analytics AI & Technical Knowledge Deep understanding of AI/ML concepts and their implications for product design Hands-on experience with GenAI platforms (ChatGPT, Claude, Gemini) and understanding of prompt engineering Knowledge of RAG architectures, vector databases, and retrieval systems for AI applications Understanding of conversational AI design patterns and natural language interfaces Knowledge of responsible AI principles, bias mitigation, and ethical AI design Understanding of API design and integration patterns for AI services Experience designing for uncertainty, model confidence, and AI explainability Research & Strategy Capabilities Strong user research skills including interviews, surveys, usability testing, and ethnographic studies Experience with quantitative and qualitative research methodologies Product strategy development including roadmap planning, feature prioritization, and backlog management Ability to synthesize complex information and translate insights into actionable product requirements Experience with agile methodologies and iterative design processes Ability to build business cases and ROI models for product investments Leadership & Communication Strategic thinking with ability to balance innovation with practical execution Exceptional storytelling and presentation skills for communicating design vision to diverse audiences Strong collaboration skills with ability to influence across organizational boundaries Experience building and leading high-performing design teams Ability to give and receive constructive design feedback and foster a culture of continuous improvement Change leadership skills and ability to drive organizational design maturity Understanding of industry trends, emerging technologies, and best practices in AI product design Additional Information To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $221,800 - $304,900 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.