HRI Hospitality

Compensation

Full Description

At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career! Caption by Hyatt – Nashville Job Summary The Assistant General Manager (AGM) is a key leader responsible for the daily operations and overall performance of the hotel. This role partners closely with the General Manager to oversee profitability, guest satisfaction, service quality, and team engagement across all hotel departments. The AGM ensures that Caption by Hyatt remains a vibrant destination where guests feel connected and team members feel empowered. The AGM will focus on driving operational excellence, maximizing revenue opportunities, controlling costs, and building a culture of accountability and inclusion. They are responsible for supporting financial goals, delivering elevated guest service, maintaining brand standards, and developing future leaders within the hotel. Acting as second-in-command, the AGM also assumes full operational responsibility in the absence of the General Manager. Key Responsibilities Lead, coach, and motivate department managers and teams across Rooms, Food & Beverage, Sales, and Engineering. Ensure alignment with financial goals through accurate forecasting, effective budgeting, and rigorous cost controls. Actively participate in sales initiatives by meeting clients, hosting events, and building strong business relationships. Partner with the GM to oversee training, service standards, and labor management, ensuring operational excellence. Drive employee engagement by fostering a positive, team-oriented environment that prioritizes development and retention. Maintain visibility throughout public areas to engage guests and ensure service quality. Collaborate with ownership and asset management, ensuring proactive communication and alignment with expectations. Support compliance with brand standards, safety programs, and regulatory requirements. Lead or support special projects, new initiatives, and property transitions as needed. Requirements Bachelor’s degree or equivalent combination of education and experience. Minimum 5 years of progressive hotel management experience. Strong financial acumen, budgeting, and forecasting skills. In-depth knowledge of hotel operations, including rooms, F&B, sales, and engineering. Excellent leadership, communication, and interpersonal skills. Ability to thrive in a fast-paced, high-volume environment while maintaining attention to detail. Skilled in conflict resolution, problem-solving, and multi-tasking. Proficient in Microsoft Office Suite, HRIS systems, and hotel property management systems. Willingness to travel as needed. Why Join Us At Caption by Hyatt, we’re redefining hospitality by creating spaces that are as inclusive and dynamic as the community we serve. As AGM, you’ll play a pivotal role in shaping our guest and employee experience, ensuring every detail contributes to a culture of belonging, creativity, and excellence. HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements. With a 40-year legacy, HRI Hospitality has meticulously constructed a robust lodging and mixed-use platform under the seasoned leadership team's guidance. The company currently owns and manages a diverse portfolio in the nation’s premier lodging markets, actively engaging in both development and acquisitions to enhance their offerings. While maintaining an active development pipeline, HRI Hospitality is committed to "Elevating the Urban Experience" for guests. Managing a portfolio of branded and independent institutional quality hotels in key U.S. markets, the company is an approved operator for all major full- and focused-service brands. Leveraging deep sector expertise and a vast industry network, HRIH’s hotel management platform emphasizes a balanced approach, incorporating People, Profit, and Revenues. With extensive third-party management expertise and an owner's perspective, HRI is adept at operating properties effectively, solidifying its position as an innovative leader in the hospitality industry.