HomeServices of America

Compensation

Full Description

This position provides administrative support to the branch manager and sales associates, oversees and performs office operation duties, will assist in onboarding and training new agents, interprets and enforces company policy and provides customer service. Duties may vary depending on the size of the real estate sales office. Job Duties and Responsibilities (Essential Job Functions) Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations. • Daily office operations (i.e. answering phones, record keeping, invoicing, marketing, filing, assisting branch manager, assisting agents, tracking office and manager expenses, planning office events and training sessions). Assist branch manager in streamlining office procedures for new listings and listings that need extra attention. Streamline marketing procedures for all marketing of new listings. Know all marketing assets within the company to share with agents. (20%) • Oversee the processing and verifying of new listings and price reductions which may include entering the listings and sales into the system. Assist agents in planning for advertising, proof and submit ads for local newspapers. Assist agents in creating content for social media and how to execute social media. May handle correspondence, mail and support appointment setting for branch manager. (25%) • Provide support to the sales associates which may include, processing license applications for new, renewing and transferring sales associates. Ensuring all annual compliance paperwork is completed and processed in a timely manner, conducting orientation for new sales associates, assisting sales associates with billings, advertising, paperwork and training. Remain available and act as a point of contact for sales associates. (25%) • Act as liaison between the branch manager and sales associates. Assist in setting up yearly reviews with agents as well as monthly meetings with Prosperity Mortgage to increase opportunity. Assist in executing HL Darien “Accountability Groups” among agents to build and grow their business. Facilitate “Accountability Group” meetings along with branch manager. Provide backup support for staff as needed. (15%) • Coordinate special events, collateral material, flyers, handouts and brochures. (5%) • Perform any additional responsibilities as requested or assigned. (10%) Performance Expectations • Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management. • Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism. • Establish and maintain positive and productive work relationships with all staff, customers and business partners. • Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development. • Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities. Qualifications Education: • Bachelor’s degree in business administration or related field; or equivalent work experience and knowledge. Experience • Three to five plus years of related experience and demonstrated supervisory skills. Knowledge And Skills • Knowledge of real estate, title and /or mortgage business strongly preferred. • Strong computer skills; proficient in Microsoft Office products, including Word, Excel, Publisher and Access. • Excellent oral and written communication skills. • Effective interpersonal skills and leadership abilities. A strong customer-service focus. • Effective analytical, problem-solving and decision-making skills; initiative, attention to detail, and a team player. • Project management skills; ability to prioritize and handle multiple tasks and projects concurrently. • Ability to handle stress and work under pressure. • Ability to work evenings and weekends. Other (licenses, Certifications, Schedule Flexibility/OT, Travel, Etc.) • Real estate license preferred. Wage: $30.00 hourly; actual wage is based upon education and experience. Benefits: 401(k) and Employee Assistance Program (EAP) Equal Opportunity Employer