Harmony Senior Services

Compensation

Full Description

STATEMENT OF JOB: The concierge/receptionist performs a variety of administrative support duties including: greeting all visitors to the community, answering the telephone, transferring calls to appropriate party, and taking accurate messages. Monitors walkie-talkie, door security system and fire panel as needed. Monitors resident sign-in and sign-out log and the visitor registration log and completes administrative support functions such as filing and making copies. Responsibilities include but are not limited to: Policies/Procedures/Administration • Transfers calls or takes messages as appropriate in a courteous, friendly and helpful manner • Fills out and logs service request forms for residents and/or staff • Monitors and greets visitors to the community • Keeps front desk and lobby area clean and neat at all times • Sells meal tickets and accounts for by payroll deduction or personal check • Ensure the security of the building; Monitors resident sign-in and sign-out log and the visitor registration log; periodically checks entrances/exits of the building to ensure community is secure • Attends in-services and staff meetings as required • Completes all other duties as assigned Residents • Assists with coordinating van schedule for residents • Follows confidentiality policies regarding release of resident information Staff • Performs supportive office functions for all departments including filing, typing, and making copies Requirements: • Must possess a high school diploma or GED • Must be considerate, neat, well groomed and professional in appearance. Must dress in a professional manner • Must have experience in Administration functions • Must answer phones in a polite and professional manner • Must be organized, and able to work well with others as part of a team • Must be polite and considerate to residents, visitors, co-workers and management team • Must be able to effectively communicate both verbally and in writing • Must be able to sit for extended periods of time • Must be able to function effectively in a busy environment and be able to multi-task • Must be willing to work a flexible schedule that includes weekends and holidays • Must attend all required in-services and staff meetings