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Cisco UCCE Developer = Location: Remote Work Position Type: contract (3-6 months) Hourly Rate: $70-$80/hr (based on experience) Residency Status: US Citizenship required Our client is seeking a highly skilled Cisco UCCE IVR and Dialer Scripting Specialist to join their team. As a key member of their telecommunications department, you will be responsible for designing, developing, and maintaining IVR (Interactive Voice Response) and dialer scripts within the Cisco Unifed Contact Center Enterprise Responsibilities: • Design, develop, and maintain IVR and dialer scripts to support various customer interactions and business requirements. • Collaborate with stakeholders, including business analysts, project managers, and contact center managers to gather requirements and translate them into effective IVR and dialer solutions • Configure thorough testing and debugging of IVR and dialer scripts to ensure reliability, scalability, and compliance with industry standards and best practices • Provide technical expertise and support to troubleshoot and resolve issues related to IVR and dialer functionality, integration, and performance • Stay updated on emerging technologies, trends, and advancements in IVR and dialer scripting, and recommend innovative solutions to enhance our contact center capabilities. • Collaborate with cross-functional teams, including network engineers, system administrators, and other teams to integrate IVR and dialer solutions appropriately • Document system configurations, processes, and procedures related to IVR and dialer scripting, and provide training to end users and support teams as needed • Participate in ongoing maintenance activities, such as software updates and upgrades, patches, and system enhancements, to ensure the stability and reliability of UCCE environments • Contribute tot the development and implementation of strategies to improve call center performance, customer satisfaction, and operational efficiency Requirements • Minimum of 3 years’ experience in designing, developing, and implementing IVR and dialer solutions within a Cisco UCCE environment • Proficiency in Cisco Unified Contact Center Enterprise (UCCE) components including CUCM, CVP and Call Studio • Strong programming skills in scripting languages such as Cisco Unified Contact Center Enterprise scripting, javaScript, or Python. • Experience with telephony technologies, protocols, and standards including SIP, VoIP, etc • Solid understanding of contact center operations, processes, and best practices • Excellent analytical, problem-solving, and troubleshooting skills • Strong Communication, collaboration, and interpersonal skills • Ability to work independently and effectively manage multiple priorities in a fast-paced environment • Cisco certifications (e.g., CCNA, CCNP, CCIE) are a plus! We are GTN – The Go To Network