Golden Entertainment

Compensation

Full Description

Description: • Competitive pay and benefits* Summary: Monitor and patrol assigned areas to provide a safe environment for guests, team members, the company and their property. Provide outstanding guest service to guests with questions and/or concerns. Essential Functions and Responsibilities: • Provide protection for the casino and its team members and guests • Guard all transfers of moneys and tokens on the casino floor and transport hopper fills, chip fills and credits • Complete all incident reports pertaining to outside patrol issues • Escort armored car personnel around the property • Escort trespassing individuals off property • Assist guests in locating lost vehicles • Maintain bicycle in operating condition • Investigate auto accidents • Secure the operations office during in-custody situations • Answer guest questions, provide directions to guests (escort guests to desired location, if possible), and assist guests with any challenges that the guest brings to attention • Duties include outside bike patrol, vehicle patrol and interior patrol of casino and hotel • Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position • Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards • Perform other duties as assigned Requirements: Qualifications • At least one year of law enforcement, military or EMT experience highly preferred • Excellent guest service skills • Proven experience using sound judgment and making appropriate decisions during challenging situations and/or interacting with challenging patrons • Proven experience providing high level of guest service • Working knowledge of Microsoft operating system and applications preferred • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals and ability to write routine reports and correspondence • Able to attend and successfully complete all quarterly firearms training and annual security recertification training • Compliance with all mandatory training courses and certifications on an annual basis • Must be able and willing to successfully complete Title 31 annual training • At least 21 years of age • High school diploma or equivalent preferred • Ability to effectively communicate in English; written, verbally and via portable radios • Obtain and maintain all work cards as required by the company • Verify right to work in the United States Work Cards • Nevada Gaming • Alcohol Awareness • Valid Driver's License • DMV Print Out Physical Requirements • Ability to occasionally lift, carry, push, pull or otherwise move objects weighing up to 75 lbs. • Regularly walk, stand, stoop or sit at a desk or table • Ability to jog or run as situations dictate • Ability to ascend or descend ladders, scaffolding and ramps • Ability to ride a bicycle for an extended period of time • Must maintain 300 lbs. or less weight limit, including uniform (based on published maximum weight limit of company-provided bicycle, as determined by bicycle manufacturer) • Ability to drive motor vehicles • Work for sustained periods of time maintaining concentrated attention to detail • Speech, literacy, hearing and vision (critical) • Ability to distinguish shades of color Work Environment Potential Conditions • Indoor and outdoor • Noisy and smoky • Extreme heat Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.