Globe Life American Income Division: McQuade Organization

Compensation

Full Description

Job Description: • Assist current clients via phone and online platforms with account inquiries and product guidance. • Provide accurate, easy-to-understand information about benefit plans, coverage, and eligibility. • Support clients through benefits enrollment, changes, and troubleshooting. • Keep documentation and support resources up-to-date for both internal teams and clients. • Help identify client needs and offer appropriate product solutions. • Collaborate with internal teams to resolve issues and improve service delivery. • Stay informed on industry trends, company updates, and benefit regulations. Requirements: • Strong communication and active listening skills. • A customer-first attitude and genuine desire to help others. • Self-motivated with the ability to work independently and in a team setting. • Detail-oriented and able to manage multiple priorities effectively. • Basic computer skills, including comfort with tools like Zoom and CRM platforms. • Flexible, coachable, and eager to learn and grow. • Preferred (but not required): High school diploma or equivalent (college degree a plus). Benefits: • Comprehensive on-the-job training and mentorship. • A supportive, inclusive work culture. • Clear pathways for career advancement. • The opportunity to make a positive impact every day.