Getac, Inc.

Compensation

Full Description

The Company: Getac is comprised of a passionate team that takes pride in its our tight-knit culture. We are committed to our employee fulfillment by providing a flexible work schedule, honoring achievements, and maintaining a supportive working environment. Getac strives to promote an inclusive culture to create a workplace that reflects the diversity of the communities it serves. We are looking for growth mindset team members to help lead the way. We provide mobile rugged computing and video solutions, software, and cloud services to challenging work environments such as military, industrial, law enforcement, public safety, healthcare, and utility companies. • We are a team full of employees that believe in by working together we win together. • We offer a generous health care policy, PTO, and 401(K) with a 3% Contribution. • We believe in making a difference every day. • We offer performance- based bonuses. The Position: Getac has an opportunity for a Technical Support Account Manager to join the team and provide proactive, responsive, and clear direction to current customers and internal Solutions Architects. Essential Job Duties • Respond quickly and efficiently to designated account(s). • Educate point of contacts where necessary to reduce unnecessary tickets • Quarterly travel on-site for health check of system and temperature check of client • Weekly report of server health, with ticketing trends or summary • On-site issue resolution where necessary • Document and stay current on assigned account(s) system configurations • Proactive system monitoring • Coordinate all Technical Support needs on behalf of assigned account(s) Experience & Education: • Skill to communicate and train clients over technical capabilities • In depth knowledge of Getac Video Solutions software, equipment and design • Ability to develop creative and innovative solutions to mitigate issues and misconceptions of our product suite • Strong team player with excellent interpersonal skills • Proficient in MS Excel, MS Word, MS PowerPoint, Outlook, Visio • Excellent verbal and written skills • Bachelor’s degree in Information Technology or equivalent certifications and experience • Minimum 3 years of experience within respective Public Safety technologies • Minimum 4 years of experience of hardware & software troubleshooting Travel: • Minimum Travel for Company meetings. The Location: Getac is located in Irvine, CA but this position would be a remote position located in our Bloomington, MN office. Why Should You Apply? • Great Benefits, interesting work • Reasonable Hours to preserve a positive work/life balance • Engaging, supportive culture – we have FUN! • No outside recruiting is required Getac is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.