GE Appliances, Recreational Living

Compensation

Full Description

Job Description: • Resolve escalated customer service issues (in English and Spanish) • Create an outstanding quality service experience for the GE Appliance consumer • Advocate with multiple internal departments on their behalf for reasonable and satisfactory resolutions • Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry • Follow up with customers using phone, email, or text to resolve appliance-related concerns, and close out cases with successful actions • Find creative solutions that are in the best interest of the customers and GE Appliances • Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues • Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager • Complete consumer reviews for satisfaction before case closure • Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies Requirements: • Ability to communicate effectively and proficiently using both English and Spanish language in written and verbal form • High School Diploma or GED • Minimum of 1-year Call-Center experience • Minimum of 2-years Escalated Customer Service experience • Ability to communicate effectively in English is a requirement • Excellent written & verbal skills • Moderate to advanced computer skills; navigating multiple online applications • Exceptional organizational skills; ability to effectively multi-task • Ability to handle high-volume calls while simultaneously handling multiple online applications • Previous experience working from home (preferred) Benefits: • Paid on-the-job training and mentoring • Work-from-home opportunities (equipment provided) • No weekend shifts • Paid time off • Medical, dental, vision, and prescription benefits eligibility on day 1 of employment • 401(k) program with a company match • Short-term and long-term disability • Life insurance • Appliance discount program • Tuition reimbursement • Gym membership reimbursement • Career growth opportunities