GE Aerospace

Compensation

Full Description

Job Description: • Act as the primary owner of customer relationships, managing the adoption, retention, and overall health of airline accounts using GE Aerospace’s Software as a Service products • Support multiple products serving diverse disciplines and end-user groups within airlines across the region • Lead structured customer engagement cadences, driving positive outcomes such as product adoption, value realization, and customer satisfaction • Document, plan, and act as Chief Operating Officer and first point of escalation for customer needs • Drive overall post-sales relationships with assigned accounts, including coordination of training, professional services, technical support, small upsells, and customer advocacy • Monitor and lead the creation of plans to ensure customer health across support, adoption, product usage, commercial needs, invoicing/payment, and project execution • Conduct consistent, professional customer cadences with assigned client groups, aligned with team standard work, to ensure alignment and satisfaction • Facilitate regular internal team cadences around your accounts, grounded in account plans and customer health metrics/KPIs set for the role and business • Maintain key account information, including contracts, contacts, and customer priorities • Partner with sales teams to support growth pipelines by sharing customer insights, increasing satisfaction, and ensuring value realization throughout the contract lifecycle • Build influential relationships with customers at all levels, acting as their advocate within GE Aerospace’s SaaS business segment • Update and manage opportunities, customer health, and other KPIs as required, ensuring alignment with internal processes • Monitor all communications from assigned accounts, ensuring timely and clear responses that meet customer expectations and GE Aerospace’s SLAs • Ability to travel 25%-50% as needed to meet job requirements. Requirements: • Bachelor's degree from an accredited college or university and 5+ years of experience in software-as-a-service (SaaS), aviation project management, or sales/account management (or a minimum high school diploma/GED with an additional 4+ years of experience in software-as-a-service, aviation project management, or sales/account management) • Proven ability to manage customer relationships and drive success • Passion for delivering exceptional customer experiences • Ability to manage multiple priorities and maintain detailed account information • Interest in working with technical customers and colleagues • Strong oral and written communication abilities, including the ability to explain complex technical concepts to non-technical audiences • Ability to build influential relationships and lead cross-functional teams • Demonstrated ability to analyze and resolve complex issues effectively • Experience in planning, marketing, and executing programs or projects • Ability to thrive in a fast-paced environment and manage competing priorities. Benefits: • Healthcare benefits include medical, dental, vision, and prescription drug coverage • Access to a Health Coach, a 24/7 nurse-based resource • Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • Access to Fidelity resources and planning consultants • Tuition assistance • Adoption assistance • Paid parental leave • Disability insurance • Life insurance • Paid time-off for vacation or illness