Gallagher

Compensation

Full Description

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Personal Lines Account Manager to join our growing team. We are looking for someone who can deliver exceptional customer service! • Answering client phone and email inquiries related to insurance billing, coverage, pricing, claims, cancellations, endorsements, inspections, documentation requests, issues, concerns, etc. • Maintains complete and accurate client and policy data and documents within Gallagher and affiliated carrier systems. • Supports Gallagher growth initiatives by contributing to key business outcomes such as client satisfaction, client retention and is also responsible for the overall customer experience. • Fostering a culture of performance and continuous improvement. • Delivers consistent, high quality client service as defined by AJG operational standards and practices. • Supports the business priorities of the Personal Lines team within Gallagher Global Brokerage. • Successfully operates in a team environment to manage a group of accounts with relatively simple servicing needs. • Builds rapport quickly with clients in an effort to identify needs in a clear, confident and friendly manner. • Leverages systems, services and resources to execute work in an effective and efficient manner. • Comfortably engages others in a consultative business oriented discussion. • Basic understanding of professional and industry standards/practices. • Ability to learn and adapt to new systems, processes and skills quickly. • Effectively manages/balances multiple and sometimes competing priorities. Qualifications • Required: Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience. • Producer's License. • Proficiency in Microsoft Office. • Appropriate licensing as required. • Preferred: Previous experience managing client relationships. • Insurance knowledge. • Personal Lines experience preferred. Requirements • Works effectively in a team environment. • Consistently delivers high quality work in a timely manner. • Builds rapport quickly with external clients. • Effectively balances a strong client focus with maximizing operational efficiency. • Quickly determines critical issues, detail oriented. • Solves problems quickly and focuses solutions on the root cause. Benefits • Medical/dental/vision plans, which start from day one! • Life and accident insurance. • 401(K) and Roth options. • Tax-advantaged accounts (HSA, FSA). • Educational expense reimbursement. • Paid parental leave. • Digital mental health services (Talkspace). • Flexible work hours (availability varies by office and job function). • Training programs. • Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. • Charitable matching gift program. • And more...