FirstStates Financial Services

Compensation

Full Description

Medical Billing Customer Service Representative Full time or Part time is available. In office work, no remote work. Please do not apply for remote work. 8:30AM to 5:00PM Hours of Operation Responsibilities: · Utilize multiple websites and hospital EMRs to find valid insurance information. · Verify insurance information and apply it to patient reports. · Take inbound phone calls, take payments, assist patients with their questions. Make outbound calls to patients and insurance payers. · Document work performed and any patient interactions in billing software. · Post payments in billing software. · Adhere to company policies, FDCPA, HIPAA and any other state and federal laws that govern the industry. · Perform tasks as assigned by FirstStates’ management. · Uphold FirstStates corporate values of integrity, accountability, communications, teamwork, respect for others and achievement Professional and Personal Development: · Participate in on-going educational activities. Service Excellence: · Customer Relations · Self-Management · Teamwork · Communications · Ownership/Accountability · Continuous Performance Improvement Minimum Qualifications (Mandatory): · High school graduation/GED. - Good computer skills with proficiency in Microsoft programs Preferred Qualifications: · Ability to think critically · Customer service Job Types: Full-time, Part-time Pay: $18.00 - $20.00 per hour Expected hours: 40 per week Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off Experience: • Customer service: 1 year (Preferred) Shift availability: • Day Shift (Required) Ability to Commute: • West Reading, PA 19611 (Required) Work Location: In person