FF Inc

Compensation

Full Description

Located in Jersey City, NJ Are you passionate about helping customers succeed while driving growth and expanding revenue? We’re looking for a& Customer Success Associate who thrives at the intersection of relationship management and sales. In this role, you’ll be the primary point of contact for a portfolio of clients, helping them unlock the full value of our product while identifying new opportunities for upsell, renewal, and long-term retention. This is more than support—it’s about driving client outcomes and growing revenue through strategic conversations, strong rapport, and a deep understanding of customer goals. What You'll Do • Own and manage a book of business, serving as the trusted advisor and point of contact for each client • Proactively engage with customers to ensure satisfaction, product adoption, and ongoing return on investment • Identify expansion opportunities such as upsells, add-ons, or feature upgrades, and collaborate with the sales team to close • Lead renewal conversations with a focus on long-term value and retention • Track customer health, usage metrics, and satisfaction scores to flag risks and intervene early • Deliver onboarding, product training, and strategic check-ins to drive client success • Collaborate cross-functionally with Product, Support, and Marketing to surface feedback and advocate for client needs • Maintain accurate notes and pipeline activity in the CRM such as Salesforce or HubSpot What We're Looking For • Early career talent wanted: 0-3 years experience in a customer centric role • Strong relationship-building and communication skills, comfortable speaking with decision-makers • A consultative, value-driven mindset with an ability to spot growth opportunities • Driven, goal-oriented, and energized by KPIs tied to retention and revenue • Familiarity with CRM tools and customer success platforms such as Salesforce, Gainsight, or HubSpot • Experience in SaaS, tech, or a subscription-based model is a plus What We Offer • Competitive base salary plus commission or performance bonuses • Opportunities for advancement into senior customer success or account executive roles • Comprehensive onboarding, training, and career development support • Collaborative, fast-paced team culture with plenty of recognition • Health benefits, paid time off, and flexibility including remote or hybrid work options &