FARMER JOHNS GREENHOUSE INC

Compensation

Full Description

Job Position: Boutique Team Leader Company: Farmer John’s Greenhouse Company Overview Farmer John’s is a family-owned and operated, high-end garden center, retail store, and boutique located in Farmington Hills. Family-run since 1978, we pride ourselves on maintaining a supportive, welcoming, and enjoyable work environment for our team. Our business includes a full greenhouse operation, a retail store, and a large-scale boutique. Join us and become part of a vibrant workplace where your contributions truly make a difference. Position Overview Employment Type: Full-Time The Boutique Team Leader is responsible for delivering exceptional customer service, supporting daily operations, and helping maintain an inviting, well-organized boutique and retail environment. While fashion or clothing expertise is not required, a strong work ethic, dedication to the store, and a passion for serving customers are essential. This role plays a key part in leadership and includes merchandising, vendor communication, sales support, and collaboration as a team. Key Responsibilities Customer Service • Greet and engage customers in a warm, friendly, and professional manner. • Provide product knowledge and recommendations for boutique, retail, and seasonal décor items. • Ensure customers feel welcomed and assisted throughout their shopping experience. • Oversee and authorize the checkout experience. • Resolve customer concerns promptly and professionally to a positive outcome. • Assist in training associates on store operations, product, policy, and procedures. Sales & Merchandising • Meet or exceed daily and weekly sales targets. • Maintain the boutique floor: restocking, recovering, and ensuring all sizes, styles, and colors are available. • Assist in setting up seasonal and promotional items as needed. • Tag and price new merchandise as it arrives. • Maintain visually appealing and organized displays across boutique spaces. Operations • Assist with daily opening and closing procedures. • Operate the POS system accurately; process sales, returns, and exchanges. • Support inventory tasks including receiving shipments, stockroom organization, and inventory counts. • Follow all store policies, including loss-prevention guidelines. • Maintain communication with vendors regarding orders, deliveries, and product information. • Data entry with POS System accurately and efficiently Team Leadership & Collaboration • Support, guide, and train team members on customer service expectations and store standards. • Communicate customer feedback and sales trends to help inform buying decisions. • Ability to effectively communicate with customers, peers and supervisors Required Experience & Qualifications • Education: High School or Equivalent • Years of Experience: 1 • Proficient in use of technology (iPad, registers) • Meets defined availability criteria, including nights, weekends, peak seasons, and holidays. • Meets physical requirements (can lift up to 50lb) • Prior retail experience is a plus but not required. • Strong interpersonal and communication skills. • Enthusiastic, outgoing, and approachable personality. • Ability to multitask in a fast-paced, multi-department environment. • Attention to detail and a strong eye for merchandising. • Reliable, punctual, and able to work 40+ hours when required. What We Offer • A warm, family-operated environment rooted in the Farmington Hills community. • Employee discounts across boutique, retail, and greenhouse departments. • Opportunities for growth and increased responsibility. • A supportive team where your work truly matters.