Evotym

Compensation

Full Description

About the Client A fast-growing fintech building modern Banking-as-a-Service (BaaS) and payment infrastructure for digital businesses worldwide. The platform provides multi-region onboarding, flexible account setup for legal entities, and scalable payment flows. The company operates globally, supports a large client base, and is now strengthening its client success function to ensure a top-tier customer experience. Role Overview As an Account Manager / Client Success Manager, you will guide clients through the entire lifecycle — onboarding, ongoing relationship management, product adoption, and feedback. This is a pivotal role focused on delivering high-quality client experience, improving communication flows, and supporting the company’s rapid growth. Key Responsibilities Take ownership of the client relationship after handover from Sales. Lead onboarding for B2B clients, coordinating KYC/KYB processes together with Compliance. Create or join communication channels and maintain active, structured communication. Assist clients with account setup, platform usage, and operational questions. Monitor client performance, including rates, conversions, and operational metrics. Serve as the first line of communication (but not support), coordinating ticket routing when needed. Respond promptly in Telegram and maintain communication quality across all channels. Conduct demos of new features and support product adoption. Collect product feedback and synchronise priorities with Product and Engineering teams. Maintain clean, up-to-date CRM records and contribute to internal knowledge bases. Track portfolio health and prepare reports on client needs, issues, and priorities. Requirements 1–3 years of experience in B2B client service within Fintech. Strong multitasking skills and comfort working in a high-pace environment. English level B2+ is required, Russian language - native speaker. Confident communication in Telegram, email, and Slack. High empathy and ability to build trust-based client relationships. Key Soft Skills Systems-thinking and fast problem solving Ability to work independently Client-centric mindset Multitasking and prioritization Strong communication High self-organization Stress resilience Ability to collaborate with distributed international teams What We Offer A role in a fast-scaling global fintech environment. Opportunities for professional growth and increased responsibility. Transparent processes, supportive team culture, and strong cross-functional collaboration. Remote-first work with a distributed international team.