Everise

Compensation

Full Description

Job Requirements: • Must be fluent in Spanish and English • Must hold a property and casualty license in your state of residence • Must be willing to release property and casualty appointments (No need to release Health or Life appointments) • Must be able to work a Saturday and Sunday schedule. Key Responsibilities • Serves as customer service contact for inbound first and second-level customer interactions • Utilizes proper procedures and documented knowledge articles to achieve first contact resolution and aides in policyholder retention • Documents ancillary business and/or customer interaction information for the Agent and/or other business lines • Leverages opportunities to expand customer interactions to learn more about the customers current and future needs then transfer/forward to Agent or CCC Licensed Growth team as appropriate • Applies underwriting and eligibility guidelines to correctly price and bind additional/replacement policies according to established scope and procedures Job Description • Serve as 1st level contact for basic and routine customer service inquiries which may include: Regular payments and payment plan changes, proof of insurance, password reset and customer ID verification calls from customers and B2B vendors • Has basic knowledge of company products and/or services • Escalates problems or inquiries as needed • Uses established procedures, scripts, and screens • Promotes client products and services • Handles low complexity transactions • Uses multiple applications to gather the necessary information and notify business partners regarding messages, inquiries, and claim reporting • Works under close supervision • Provides customer assistance with routine customer service inquires that require licensing including complex payments, policy changes such as coverages and deductibles, added and/or replacement vehicles • Completes simple transactions to add or replace products on existing policies • Learns and applies product, industry, and market knowledge to make recommendations to policyholders • Provides feedback to management regarding process improvements • Explains coverage and insurance terms clearly for existing customers • Works with general supervision on moderately complex assignments; seeks guidance on non-routine issue Job Type: Full-time Pay: $20.00 per hour Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance • Work from home Work Location: Remote