Encore Imaging

Compensation

Full Description

• Are you HIGH ENERGY? • Do you EXCEL in customer service? • Do you speak Spanish and English? (REQUIRED) • YOU MUST BE ABLE TO SPEAK SPANISH AND HELP TRANSLATE • Do you have a flexible schedule? • Do you have experience working in a fast pace medical setting? If you answered "YES!" to these questions, then the Customer Service Representative (CSR) at Encore Imaging might be the perfect position for you. Full Job Description: The FULL TIME Customer Service Representative (CSR) position involves entering patient data, patient scheduling and payment collection in an EMR system. Candidates must project a warm, enthusiastic and friendly demeanor with patient and team member interactions. Candidates should be comfortable explaining health insurance benefits, answering phones, scheduling and multitasking. Major Job Functions: • Greets and directs patients and visitors. • Answer telephone and either responds to inquiry or directs caller to appropriate personnel. • Schedule appointments and enters appointment dates and time into computerized scheduler. • Records when appointments have been filled or canceled. • Track referral sources of patients and conversion of referrals into appointments. • Registers new patients with the office by collecting and inputting information into system and updating existing client info as needed. • Contact patients’ insurance company for verification of insurance benefits and to understand requirements needed for covered scans. • Receives payments for services provided. • Performs other miscellaneous administrative tasks as directed. Key Skills & Attributes: • Ability to proactively and independently handle complex scheduling to maximize MRI Technologist’s productivity • Experience and comfort with utilizing a variety of computer applications including, but not limited to Email, Excel and patient scheduling system • Ability to multitask to juggle between incoming phone calls, assisting patients in the lobby and making outgoing phone calls to patients and insurance companies to verify insurance benefits • Ability to maintain a calm and friendly demeanor with patients, insurance companies and co-workers Work Experience: • High School diploma or equivalent is required. • One-year previous customer service AND medical office experience preferred. Job Type: Full-time Pay: From $20.00 per hour Expected hours: 40 per week Benefits: • Dental insurance • Health insurance • Paid time off • Vision insurance Work Location: In person