Empire Management Group, Inc

Compensation

Full Description

Become a vital force in connecting a top telecom brand with its customers! As a Customer Service Associate, you'll be empowered to deliver personalized support and demonstrate how advanced technology enhances daily life. Your role will be crucial for maintaining Verizon's reputation for reliability and innovation. Leverage your communication skills and problem-solving abilities to build lasting trust and consistently deliver exceptional experiences. When you join Empire Management, you’re evolving with us. We select people for who they are, not just to fill in a position. We want to help you get where you want to go. We prioritize your growth because when our people shine, as a firm, we excel as well. If you're a passionate individual driven by growth and a positive company culture, we may be the ideal platform for you to launch a long-term career. Customer Service Associate Key Duties: • Act as the main point of contact for Verizon customers, addressing inquiries related to billing, plan changes, technical issues, and general account information. • Identify customer needs to offer customized solutions and promote the newest Verizon 5G services, devices, and special offers. • Develop and maintain comprehensive knowledge of Verizon 5G's wireless plans, promotions, and devices to effectively educate and advise customers. • Work with internal teams to quickly and professionally resolve customer issues, aiming for high levels of satisfaction and customer retention. • Maintain accurate records of customer interactions, sales, and service activities within CRM systems. • Attend team meetings and regular training sessions alongside Verizon Customer Service Representative to remain up-to-date on new products and service developments. Become a vital force in connecting a top telecom brand with its customers! As a Customer Service Associate, you'll be empowered to deliver personalized support and demonstrate how advanced technology enhances daily life. Your role will be crucial for maintaining Verizon's reputation for reliability and innovation. Leverage your communication skills and problem-solving abilities to build lasting trust and consistently deliver exceptional experiences. When you join Empire Management, you’re evolving with us. We select people for who they are, not just to fill in a position. We want to help you get where you want to go. We prioritize your growth because when our people shine, as a firm, we excel as well. If you're a passionate individual driven by growth and a positive company culture, we may be the ideal platform for you to launch a long-term career. Customer Service Associate Key Duties: • Act as the main point of contact for Verizon customers, addressing inquiries related to billing, plan changes, technical issues, and general account information. • Identify customer needs to offer customized solutions and promote the newest Verizon 5G services, devices, and special offers. • Develop and maintain comprehensive knowledge of Verizon 5G's wireless plans, promotions, and devices to effectively educate and advise customers. • Work with internal teams to quickly and professionally resolve customer issues, aiming for high levels of satisfaction and customer retention. • Maintain accurate records of customer interactions, sales, and service activities within CRM systems. • Attend team meetings and regular training sessions alongside Verizon Customer Service Representative to remain up-to-date on new products and service developments.