Eastlake Cardiovascular PC

Compensation

Full Description

Medical Call Center and Customer Service Representative – Full Time or Part Time St. Clair Shores Location Job Summary Eastlake Cardiovascular, PC is a large cardiovascular medical practice dedicated to providing the most advanced diagnostic, preventive and therapeutic options for the entire spectrum of cardiac and vascular diseases. We are a well-established cardiovascular practice with over 100 employees, with three locations, and are committed to fostering a collaborative and professional work environment where team members thrive. We are seeking a dedicated and experienced full-time or part-time Medical Call Center Customer Service Representative to join our team. This role focuses solely on supporting our call center, requiring exceptional telephone skills, attention to detail, and a warm and professional demeanor. As the first point of contact for our patients calls, you will play a key role in delivering an outstanding patient experience while maintaining smooth office operations. Eastlake Cardiovascular offers competitive benefits, including medical, dental, vision through BCBS, Short-Term Disability (STD), paid holidays, PTO, and a weekly 8-hour shift schedule. Responsibilities and Duties • Answer and manage incoming calls professionally and courteously, promptly addressing patient inquiries, routing calls as needed. • Record detailed and accurate messages, including patient name, date of birth, contact information, reason for the call, and urgency. • Efficiently direct calls to the appropriate department, staff member, or healthcare provider. • Manage 100-150 inbound call per day for high-volume cardiology practice, providing prompt, compassionate, and accurate patient service while maintaining a calm and efficient demeanor. • Schedule, reschedule, and cancel appointments accurately and efficiently. • Schedule cardiology appointments, diagnostic tests (such as echo, stress tests, Holter monitors), and follow-up visits while ensuring referral and insurance requirements being met. • Answer general patient inquiries regarding office hours, directions, services, and basic procedures. • Triage patient concerns and symptoms using established cardiology protocols, escalating urgent issues to clinical staff or on-call providers. • Relay non-clinical test results or direct patients to the appropriate provider. • Maintain HIPAA compliance while documenting all interactions in the EHR (such as EPIC, ECW, Cerner) • Collaborate and communicate effectively with staff members, including nurses, physicians, and administrative staff. • Verify insurance coverage, obtain authorizations, and communicate preparation instructions for cardiac procedures. Qualifications and Skills • Strong telephone and communication skills are a must, with the ability to manage a high volume of calls calmly and efficiently. • Proficiency in using Electronic Medical Records (EMR) systems; Epic experience preferred. • Excellent organizational skills with attention to detail and accuracy. • Customer service-focused, with a positive, compassionate attitude towards patients and coworkers. • Ability to multitask and prioritize in a fast-paced medical office environment. • Self-motivated, team-oriented, and adaptable to evolving needs. • Prior experience in a medical office or similar setting preferred. Benefits • Competitive pay and benefits package, including medical, dental, and vision for full-time and ACA 30+ employees. • 401k Option and Company paid Short-Term Disability for eligible full time • Paid time off - vacation and sick time (Combined Time Off - CTO) • A supportive and team-oriented workplace with a focus to work-life balance. • Opportunities for professional growth within a supportive team environment. Schedule • Full time or part time positions at our St. Clair Shores and Rochester Hills office. • Monday through Friday, 8-hour shifts with no night or weekend shifts. We are committed to providing exceptional care and service to our patients and fostering a collaborative and rewarding workplace. If you take pride in delivering outstanding customer service and thrive in a dynamic medical environment, we encourage you to apply! How to Apply Submit your updated resume or CV with a brief cover letter outlining your relevant experience to email/online application link.