Easterseals MORC

Compensation

Full Description

Easterseals MORC is hiring for a Program Manager - Intake Department to help make a difference and become part of something bigger than yourself! We are looking for Game Changers The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team. Benefits: • Low-cost Dental/Health/Vision insurance • Dependent care reimbursement, and up to 5 days paid FMLA for maternity, paternity, foster care and adoption. • Generous 401K retirement plan • Paid leave options available • Up to $125 bonus for taking 5 days off in a row. • 10 paid holidays and 3 floating holidays • Wellness Programs • We are a PSLF (Public Service Loan Forgiveness) Employer. • We provide bonuses and extra incentives to reward hard work & dedication. • Mileage reimbursement in accordance with IRS rate. • Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi. • Student loan repayment options • Pet Insurance Qualifications: • Licensed in Michigan as an LMSW, LPC, or Psychologist (limited or full). • Minimum 5 years casework/therapy experience, including 2 years in mental health supervision. • At least 3 years providing therapeutic services across IDD, behavioral health, substance use, and co-occurring disorders. • Strong knowledge of biopsychosocial assessments, person-centered planning, crisis intervention, and community-based supports. • Understanding of co-occurring disorders, stages of change, recovery principles, and motivational interviewing. • Preferred experience with vocational/housing services and evidence-based practices (e.g., SBIRT, MI, DBT, ACT). • MCBAP certification preferred or willingness to pursue. The Intake Program Manager provides leadership and oversight to ensure individuals and families experience a smooth, supportive, and efficient entry into Easterseals MORC services. This role oversees clinical and administrative components of the intake process, ensuring appropriate assessments, preliminary treatment planning, and linkage to ongoing services. The program manager develops and maintains intake protocols, monitors performance outcomes, and identifies opportunities to improve access and service delivery. They provide clinical supervision and guidance to staff, promoting the use of trauma-informed, strength-based, and evidence-based practices. This role also collaborates with internal programs and community partners to enhance coordination of care and uphold the highest standards of quality, compliance, and person-centered service. Duties and Responsibilities: • Demonstrate understanding of key principles of Access to Care including common barriers faced by individuals (financial, stigma, language, wait time, transportation, etc.) and demonstrate passion and strategic ability for analyzing admission and access procedures for opportunities to increase and improve access to care. • Demonstrate the knowledge of diagnostic criteria for psychiatric and substance use disorders and demonstrate an understanding of the diagnostic processes for Intellectual and Developmental Disability disorders. • Demonstrate comprehensive understanding and knowledge of the array of intellectual and developmental disability, behavioral health and substance use disorder resources and crisis services available within the organization and the community. • Develop and maintain intake related protocols and toolkits. • Ensure individuals requesting services and completing the intake process receive appropriate and required forms, assessments, preliminary treatment plans and are referred to appropriate ongoing treatment, utilizing treatment pathways, eligibility criteria, and other methods for optimal outcomes. • Oversee and deliver acute care/crisis intervention for a complex population of members in a collaborative, interdisciplinary team model. • Effective supervision and leadership of clinical care within interdisciplinary team, ensuring highest quality of care. • Teach and ensure use of appropriate clinical practices such as differential diagnosis and trauma informed care. • Responsible for managing all administrative and programmatic functions related to program(s) assigned. • Enforces agency policies and procedures. May develop new procedures to support the Mission, Vision and Values of Easterseals MORC. • Conduct team meetings to review problem areas and develop solutions. Review case records with subordinate staff to ensure quality. • Instructs, assigns, schedules, checks and appraises performance. Hires and makes recommendations regarding disciplinary action and discharge, pay increases and/or promotions. • Demonstrate the ability to identify stage of change and use interventions consistent with stage of treatment. Assist staff in developing strength-based, stage-wise assessment and matched referral and preliminary person-centered plans that are designed to address identified individual needs. Able to provide resources for integrated treatment including self-help and peer support. • Model and use the Spirit of Motivational Interviewing in all interactions with staff, individuals and stakeholders. • Provides outcome and strength-based supervision to staff utilizing a range of supervision techniques to foster professional development and performance, develop skill sets and increase individual outcomes. Conduct clinical case reviews that are competency based, strength based, culturally relevant and focus on improving individual outcomes. (i.e. utilize motivational interviewing with staff—direct, follow, guide approach.) • Assists staff in improving and updating professional skills by providing them with information such as pertinent conferences and seminars, new techniques in the field and current and pending legislation affecting intellectual and developmental disabilities and behavioral health services. Orients and develops new staff. • Acts as a liaison with other Management Team members, community agencies, advocacy groups, and other mental health and substance use service providers, maintaining an awareness of the full range of human services available in the community to support individual needs. • Identifies, monitors and conducts improvement strategies based on program outcome measurements, adherence to contractual and budget standards, licensing and accreditation standards for employees and programs. Able to utilize outcome measurements in supervision including developmental tools to improve staff performance. • Provide support, education, and reinforce the use of prescribed medications to treat intellectual and developmental disabilities, substance use, and behavioral health disorders. • Knowledgeable of all evidence-based practices utilized within Easterseals MORC. Understand and train staff on applicable EBPs for their role including Screening, Brief Intervention and Referral to Treatment (SBIRT) and Motivational Interviewing (MI). • Responsible for authorizing medically necessary services for all individuals. • Full compliance with developing and monitoring PIPs in accordance with the Supervision Policy. • Monthly supervision/coaching requirements met for all staff assigned as defined by Supervision Guidelines. • Full compliance in completing annual performance evaluations on or prior to staff anniversary date. • Demonstrates knowledge of principles of trauma informed care. • Willingness to support and assist individuals with trauma related issues. Easterseals MORC was awarded Metro Detroit and West Michigan 101 Best & Brightest Companies to Work For!