Dura Software

Compensation

Full Description

We are looking for a Technical Operations Support Specialist to join our team at Oxlo, a Dura Software company. This is a US-based Remote, full-time, Exempt position. This role is responsible for the support and maintenance of our proprietary production integration platform, which connects automotive dealerships to manufacturers like Volkswagen, Ford, Toyota, and Hyundai. This role blends systems administration, production operations, and customer support - ensuring uptime, data integrity, and rapid issue resolution for mission-critical automotive workflows. What we offer • Comprehensive Health and Welfare benefits package and unlimited PTO. • Competitive annual salary ($100,000 - $130,000), based on experience. • Opportunity to partner with industry leaders in the automotive space. • Supportive, collaborative work environment. • Small, focused team where reliability matters more than buzzwords. • Flexible schedule with occasional weekend maintenance windows. About this role • Monitor and support Oxlo's production environments, resolving outages and integration failures quickly. • Troubleshoot connectivity and data issues across customer workflows, analyze logs, and identify root causes. • Query and analyze data directly in Microsoft SQL Server to validate transactions, troubleshoot issues and verify data integrity. • Serve as a primary technical contact for customer support escalations and operational incidents. • Manage VMware-based infrastructure and Windows Server environments, including backups, firewalls, and DR site readiness. • Execute code and configuration deployments. • Coordinate planned maintenance windows and communicate downtime with partners. • Maintain documentation and operational runbooks for recurring procedures. Why it matters Every credit application, vehicle sale, and dealer transaction processed through Oxlo depends on stable, well-run infrastructure. Your expertise keeps those transactions flowing and gives our customers confidence that the platform is in good hands. Required Skills and Experience • 3-5+ years in systems administration, operations, or DevOps support. • Proficiency with Microsoft SQL Server - able to write and interpret complex queries, analyze stored procedures and work directly with transactional data. • Solid experience with Windows Server, VMware, and networking fundamentals (firewalls, routing, ACLs). • Strong troubleshooting and log-analysis skills. • Customer-facing support experience and ability to explain complex technical issues clearly. • Comfortable working independently and being on-call for critical issues. Job location and availability Employee can be permanently located anywhere in the U.S. Work will be performed fully remotely (e.g. work-from-home). • Daily attendance on Teams meetings is required. • Position is fully remote, so reliable fast internet connection is required. • Work Hours will correspond to the location of Oxlo and its customers and can include all U.S., Mexico, and Canadian time zones. About Oxlo: Oxlo is a seasoned player in the automotive retail industry, boasting decades of expertise and a track record of innovation and committed to creating solutions that push the boundaries of the global automotive marketplace. Oxlo's innovative platform empowers Automakers, Lenders, Dealer Groups, and Dealer Software Providers to quickly and efficiently optimize business processes, deliver strategic data solutions, streamline integration, centralize and aggregate mission-critical data, and foster data-driven decision-making. Our distinguished clientele comprises renowned automotive giants, prominent dealer groups, and leading dealer software providers worldwide. In 2023, Oxlo joined Dura Software, a US-based software company acquirer, to strengthen its long-term growth path and operating excellence. Learn more at www.oxlo.com About Dura: At Dura Software, our mission is clear: we're dedicated to nurturing and advancing software companies that provide mission-critical solutions across diverse industries. We acquire hyper-niche businesses with established customer bases and empower them with the essential resources and expertise needed for sustainable growth. Employing a robust Support Services model, we stand shoulder to shoulder with our portfolio of companies, ensuring not just growth, but sustained, profitable growth. We know that diverse experiences in life help us to grow and learn, and we are looking for people that aren't afraid to lean in and explore different strategies to help us succeed. Equal Opportunity Employer: Dura Software, and all companies within its portfolio, considers applicants for all positions without regard to race, color, creed, religion, sex, age, national origin, marital status, status with regard to public assistance, disability, or sexual orientation. All applicants will be considered solely on the basis of their qualifications.