DRiV

Compensation

Full Description

JOB DESCRIPTION                                           DUTIES: Track and expedite customer shipments. Document customer discrepancies and problems Utilization of customer portals (maintenance and cross reference of information between customer portal and DRiV systems) Other duties may be assigned by the manager/management team of the Sales Operations Department Assist with researching, entering and following up on annual returns Lead returns process for assigned retail customers Investigate and advise return centers and sales team on received return discrepancies Support warranty team with Amazon warranty process Review and process disputes for accuracy against, freight wrong customer billed, vendor compliance and pricing Assist with the changeover process, entering and tracking orders Work with warranty crediting UAP customer claims     REQUIRED SKILLS/EXPERIENCE: Must have excellent communication and telephone skills Must have experience in data entry and have good typing skills Strong knowledge of Microsoft Office     PREFERRED SKILLS/EXPERIENCE: 3-5 years of customer service/phone experience Knowledge of SAP computer systems and EDI     REQUIRED EDUCATION/TRAINING: High School diploma or equivalent.   PREFERRED EDUCATION/TRAINING: An associate degree in a business field is strongly preferred.  Revised: 4/2/2025