DRiV Incorporated

Compensation

Full Description

Job Description DUTIES: • Track and expedite customer shipments. • Document customer discrepancies and problems • Utilization of customer portals (maintenance and cross reference of information between customer portal and DRiV systems) • Other duties may be assigned by the manager/management team of the Sales Operations Department • Assist with researching, entering and following up on annual returns • Lead returns process for assigned retail customers • Investigate and advise return centers and sales team on received return discrepancies • Support warranty team with Amazon warranty process • Review and process disputes for accuracy against, freight wrong customer billed, vendor compliance and pricing • Assist with the changeover process, entering and tracking orders • Work with warranty crediting UAP customer claims Required Skills/ Experience • Must have excellent communication and telephone skills • Must have experience in data entry and have good typing skills • Strong knowledge of Microsoft Office Preferred Skills/ Experience • 3-5 years of customer service/phone experience • Knowledge of SAP computer systems and EDI REQUIRED EDUCATION/TRAINING: High School diploma or equivalent. PREFERRED EDUCATION/TRAINING: An associate degree in a business field is strongly preferred. Revised: 4/2/2025