Domo

Compensation

Full Description

Company Overview Domo's AI and Data Products Platform lets people channel AI and data into innovative uses that deliver a measurable impact. Anyone can use Domo to prepare, analyze, visualize, automate, and build data products that are amplified by AI. Position Summary This role is required to be in office 5 days a week. As a member of the Senior Technical  Support Team, you play a key role in the daily success of our customers. You will be focused on developing strategic relationships, assisting clients with their digital transformation, and increasing brand loyalty and referenceability . You will join an enthusiastic, fast-paced, and dynamic team.  Domo thrives on providing a world-class customer experience. A successful candidate will have demonstrated sustained exceptional performance, innovation, creativity, insight, and good judgment.  Key Responsibilities • Provide exceptional service by connecting, solving, and building relationships with our customers for each interaction; • Thinking outside the box to effectively solve customer concerns and issues; • Continually learn and improve your knowledge of Domo’s platform to help provide an exceptional interaction; • Provide timely (SLAs), constant, and ongoing communication with customers regarding their support cases until those cases are solved. Job Requirements • Bachelor's degree in a technical field (computer science, mathematics, statistics, etc.) or 3-5 years related experience and/or training; • Exceptional ability to build trust and communicate with customers in order to fully meet their needs; • Advocate for our strategic customers with internal teams and during account planning;  • Strong SQL experience; • 3 - 5 years of experience in technical support or software application support; • Experience with one or more of the following is highly preferred: programming languages, relational databases, HTML / Java Script / content development; • Excellent verbal (telephone) and written communication skills and professional etiquette; • Flexible and adapts well to rapid change; • Availability to travel up to 20% to customer locations (safety and business need permitting). View Our Benefits Domo is an equal opportunity employer