DMD Systems Recovery LLC

Compensation

Full Description

Program Manager Department: Operations – Integrated Service Delivery Full-time Salary Range: $75,000-$88,000 Remote (10% Travel) Company Description: DMD Systems Recovery, LLC (DMD) provides IT Asset Disposition solutions adhering to the most rigorous environmental and security standards to deliver confidence to companies who value our world and their reputation. We are a certified B Corp in the Electronics and Sustainability field, with facilities in Tempe, AZ, Austin, TX, and Palo Alto, CA. Job Summary: The Program Manager will oversee and execute IT Asset Disposition (ITAD) programs with a specialized focus on ITAD in Box and Repair services. This role establishes and monitors systems and processes that deliver secure, compliant, and efficient handling of IT assets from packaging through logistics, data destruction, and final disposition from resale to redeployment. The Program Manager will act as the primary liaison between clients, internal cross-functional teams, and vendors, driving operational excellence and customer satisfaction. Key Responsibilities: Program Strategy & Execution Onboard, develop, and manage multiple ITAD programs, ensuring alignment with business objectives and DMD’s global expansion goals. Oversee the implementation of strategic programs that will include innovative operational processes, technology solutions, and service offerings across all regions. Drive cross-functional collaboration between Operations, Sales, Compliance, Finance, and Service Delivery (Global Vendor Management). Identify and implement best practices to streamline ITAD workflows, enhance service quality, and improve operational efficiency. Partner with leadership to identify initiatives to standardize global processes while ensuring flexibility to meet regional and customer-specific requirements. Develop and maintain SOPs, training materials, and documentation to support program consistency. Maintain process for accurate program billing and invoicing. Compliance & Risk Management Ensure ITAD programs adhere to global compliance standards (e.g., R2, data security regulations). Work closely with Compliance to monitor regulatory changes and implement necessary program adjustments. Conduct risk assessments and develop mitigation strategies to ensure program quality. Customer & Vendor Engagement Work in conjunction with Processing Operations and Global Vendor Management ensuring programs meet service-level agreements (SLAs) and customer expectations. Act as the primary liaison between clients, internal teams, and vendors. Manage expectations and resolve escalations promptly. Data & Performance Management Develop and track key performance indicators (KPIs) to measure program success and identify areas for improvement. Prepare reports and presentations for senior leadership on program performance and strategic recommendations. Education and Experience: 5+ years of experience in program management, operations, or supply chain management, preferably in ITAD, technology, or logistics. Strong understanding of ITAD processes, compliance requirements, and global logistics networks. Proven ability to build and lead complex programs, manage multiple stakeholders, and drive cross-functional initiatives. Excellent problem-solving, analytical, and decision-making skills. Experience with data analysis, reporting tools, and process improvement methodologies. Strong communication and leadership skills, with the ability to influence stakeholders at all levels. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times. Reasonable accommodation will be made, enabling individuals with disabilities to perform essential functions. Employment Details: This full-time position reports to the Director of Service Delivery. The role includes salary (commensurate with experience and responsibilities) and a benefits package. DMD is an equal opportunity employer. We conduct pre-employment drug screens and background checks.