Disability Law Group

Compensation

Full Description

About Disability Law Group Every day we strive to foster a culture that is accepting, dynamic, and empathetic. Our clients are disabled and deserve the highest degree of service that we would be proud to deliver. Each client has a unique story with different needs that we must tend to with great care and attention from the very first phone call to the last. Our core values – listen, invest, vigor, empathy, and solutions – drive us to be better and do better for our clients. Our team consists of Receptionists, Law Clerks, Intake Administrators, Application and Appeal Specialists, Intake Specialists, Records Managers, Case Managers, and Attorneys. We want our employees to be happy and healthy, internally and externally. To achieve this goal, we offer personalized feedback and programs based on the evolving needs of our employees. Some of our commonly praised programs include volunteer days, community clinics, high school scholarships, and regular firm meetings where we give recognition, share feel-good stories, and even play games for fun, among other culture-building activities and events. Our comradery and community involvement help us cultivate our mission, creating a stronger and more dynamic team while working together to help improve the lives of our clients. Job Summary The Office Manager is responsible for ensuring the Troy office operates efficiently, professionally, and in alignment with firm standards. This role manages meeting coordination, travel arrangements, facilities oversight, RingCentral administration, asset management (in partnership with HR and IT), vendor relationships, and general office operations. The Office Manager serves as a central support resource for leadership and staff, ensuring systems, equipment, and office logistics run smoothly while maintaining a positive and solution-focused environment. Core Responsibilities Meetings & Events • Schedule meetings for partners and manage calendar logistics. • Reserve rooms, coordinate catering, and manage event details. • Support event setup and vendor coordination. • Post event updates and reminders in Slack. • Partner with Marketing Event Specialist and HR on planning, coordinating, and executing companywide events. • Coordinate updates and communication with staff for all events, new CRMs, firm-wide rollouts, and operational changes in collaboration with firm leadership. Travel & Membership Coordination • Arrange travel and accommodations for attorneys and partners. • Track and process payments for attorney memberships (SBM, NOVA, NOSSCR, etc.). RingCentral System Administration (Primary Owner) • Manage RingCentral users, extensions, queues, greetings, business hours, and call routing. • Troubleshoot system issues and work with RingCentral support. • Maintain internal SOP documentation for all call-flow processes. Facilities & Vendor Management • Serve as the main contact for building maintenance and facility issues. • Provide real-time updates in Slack for outages or urgent building concerns. • Update office door code every 45 days; maintain logs. • Manage key/fob distribution. • Replenish office/kitchen supplies and maintain inventory. • Coordinate onsite vendors for repairs and services. • Ensure sufficient in-office vs. remote work coverage in coordination with leadership. Asset Management & Technology Support Performed in partnership with HR and IT. • Coordinate new hire equipment setups. • Maintain accurate inventory of all technology and office assets. • Work with IT to troubleshoot device issues, report problems, and escalate tickets. • Support HR and IT by coordinating equipment collection and returns during separations. • Provide updates on equipment errors, replacements, or system needs. • Assist IT with software rollouts, system updates, and onboarding/offboarding processes. Administrative & Operational Support • Maintain and update templates, letterheads, and forms in Prevail (or current CRM). • Scan, sort, and distribute incoming mail, bills, and partner documents. • Prepare monthly AMEX expense reports for partner review. • Serve as receptionist backup as needed. • Coordinate with leadership to ensure clear communication to staff on operational changes, SOP updates, and department-wide initiatives. • Submit a weekly report to the HR Manager and Partners including a task list with open action items. • Attend weekly meetings with the HR Manager. SOP Ownership Responsibilities The Office Manager is responsible for creating, updating, reviewing, gaining partner approval, and maintaining SOPs for every area within the OM role. This includes: • Office needs, ordering, supplies, kitchen restock procedures • Facilities processes, vendor processes, repair workflows • Office door code update procedure (every 45 days or sooner when needed) • Event support, onsite logistics, room/reservation processes • Technology coordination processes with HR/IT • RingCentral call-flow documents and phone system procedures • Front-desk support workflows • Slack announcement standards for facilities, events, and office communications • Any additional SOP creation responsibilities as needed Qualifications • 2+ years administrative experience (law firm preferred). • Experience managing calendars, travel, and office logistics. • Strong communication and customer-service orientation. • Proficiency in Microsoft 365, Slack, and cloud systems; Rippling a plus. • Able to maintain confidentiality and handle sensitive information. Salary $45k-60k