Devoted Health

Compensation

Full Description

Job Description: • Overseeing multiple operational teams and building a strong, engaged leadership layer • Iterating and scaling digital-first service pathways across the Devoted Health Plan and Devoted Medical - driving ≥80% of primary care interactions through digital channels and reshaping how members reach out to us with questions • Owning operational performance across digital and phone channels (ASA, FCR, digital adoption, trust, NPS) • Partnering with Product, Engineering, MXE, and Clinical teams to improve workflows and influence the service technology roadmap • Launching new workflows end-to-end—from problem discovery to frontline rollout and continuous improvement • Reducing friction and clinical/service handoffs to create faster, safer, and more coordinated member experiences • Maintaining high-quality SOPs, playbooks, and operational documentation • Representing performance and member insights to senior leadership • Building a culture of engagement, accountability, psychological safety, and continuous improvement Requirements: • 8+ years of experience in service delivery, healthcare operations, contact centers, or digital operations • Experience with digital service channels (portal, SMS, chat) • Strong ability to translate member needs and service issues into tech and workflow requirements • Comfort with analytics, queue management, telephony systems, and data-driven decision making • Demonstrated ability to influence cross-functional partners without direct authority • Experience leading teams through operational change or new performance expectationsDesired skills and experience: • Background in experience design or workflow optimization • Comfort applying AI-driven insights to streamline workflows, reduce friction, and enhance decision-making • Familiarity with product development cycles and roadmap management • Comfort reviewing member/patient communications to ensure quality and empathy • A passion for innovation, continuous improvement, and reimagining how members and patients engage with care Benefits: • Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles • Parental leave program • 401K program • And more.... *Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.