Devoted Health
via Kickstart Remote
Director, Digital – Care Pathway Guide
Compensation
$120K - 180K a year
Responsibilities
Lead operational teams and scale digital-first service pathways while managing performance and collaborating with cross-functional partners to improve member experience.
Requirements
Experience overseeing operational teams, driving digital service adoption, managing performance metrics, collaborating with product and clinical teams, and improving workflows.
Full Description
• Overseeing multiple operational teams and building a strong, engaged leadership layer • Iterating and scaling digital-first service pathways across the Devoted Health Plan and Devoted Medical - driving ≥80% of primary care interactions through digital channels and reshaping how members reach out to us with questions • Owning operational performance across digital and phone channels (ASA, FCR, digital adoption, trust, NPS) • Partnering with Product, Engineering, MXE, and Clinical teams to improve workflows and influence the service technology roadmap • Launching new workflows end-to-end—from problem discovery to frontline rollout and continuous improvement • Reducing friction and clinical/service handoffs to create faster, safer, and more coordinated member experiences • Maintaining high-quality SOPs, playbooks, and operational documentation • Representing performance and member insights to senior leadership • Building a culture of engagement, accountability, psychological safety, and continuous improvement
This job posting was last updated on 12/1/2025
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