Cutting Edge Pediatric & Adult Therapy

Compensation

Full Description

Cutting Edge Pediatric and Adult Therapy is seeking a highly motivated and passionate Front Office Coordinator. If you are a new or experienced Front Office Coordinator who has solid administrative skills and a heart for helping others, our clinic is the place for you. At Cutting Edge Pediatric and Adult Therapy, we don’t just offer a job; we offer a transformative career path. This is your opportunity to contribute to a team that supports life-changing therapies in a collaborative, upbeat, and well-equipped environment. At Cutting Edge, our focus is on therapy with a purpose, and administrative excellence that makes it all possible. This role requires schedule flexibility to support our clinic's needs. The primary schedule follows a bi-weekly rotation: • Week A: Monday through Thursday, 8:30 AM to 6:00 PM, and Saturday, 7:30 AM to 1:00 PM • Week B: Monday through Friday, 9:00 AM to 6:00 PM Why Front Office Coordinators Thrive Here: We Train You – We’ll build your confidence in key front and back-office administrative tasks while guiding you in supporting patients and families facing developmental challenges such as autism, down syndrome, cerebral palsy, and more. Dynamic Environment – Our state-of-the-art facilities include therapy gyms, sensory light rooms, a playground, and real-world learning spaces (mock grocery store, apartment, coffee shop), where you’ll support a meaningful mission every day. Interdisciplinary Collaboration – Help keep our clinical team running smoothly by supporting scheduling, communication, and daily operations. Growth-Minded Culture – We value feedback, open communication, and helping you find your voice in our team-oriented workplace. Key Responsibilities • Insurance verification. • Collect and post payments; follow up on past due balances per management and billing team direction. • Maintain an organized and tidy workspace. • Answer a high volume of phone calls with professionalism and warmth. • Schedule evaluations and treatment appointments. • Guide families through the new patient intake process. • Optimize therapist schedules for efficiency. • Communicate with patients regarding insurance benefits, clinic policies, and treatment needs. • Maintain cleanliness and order in treatment and waiting areas. • Adapt to changing priorities and varying volumes of work under pressure. • Demonstrate strong attention to detail and multitasking abilities. • Uphold a team-player mentality and contribute positively to team morale. • Enforce clinic policies and HIPAA regulations. • Address complaints or concerns with professionalism and tact. • Provide a welcoming and friendly front-line presence. • Deliver outstanding customer service in every interaction. Qualification and Skill Requirements • High school diploma required. • At least one year of experience in a medical or therapy office setting. • Demonstrated excellence in customer service. • Knowledge of medical terminology. • Preferred: 1+ year of insurance verification and benefit explanation. • Experience with and proficiency in electronic medical records systems. Physical Requirements • Ability to stand, sit, and move throughout the front office and clinic areas for extended periods. • Ability to work at a computer station for prolonged durations. • May be required to lift to a minimum of 25 pounds. Employee Benefits • Health benefits (medical insurance, vision insurance, dental insurance, and flexible spending accounts) and a 401K Safe Harbor Retirement program for full-time employees. • Accrued Paid Time Off (PTO) from start date for full-time employees. • Unpaid Time Off (UTO) for part-time and full-time employees. • Opportunities for bonus compensation. • Employee Recognition Programs include anniversary & birthday celebrations, shout-outs/kudos boards, and our semi-annual Making a Difference Award. • Company-sponsored events for employees, including various team-building activities and social gatherings, annual holiday parties, etc. Continuing Education Opportunities • In-house QBS Safety Care Training and Certification. • Additional educational opportunities, including in-house training and peer-led workshops. Additional Information • High ethical standards and a patient-focused, service-oriented approach to client care. • Strong emphasis on communication, teamwork, and collaboration. • Supportive work culture focused on mutual respect and shared goals. • Opportunity to grow and develop within a fast-growing, multidisciplinary healthcare practice. Join Our Team • Check out our Join Our Team page on our company website to learn more about who we are as a company and hear from some of our staff: https://cuttingedgepediatrictherapy.com/employment/ Job Type: Full-time Pay: $17.00 - $19.00 per hour Benefits: • 401(k) • Dental insurance • Dependent care reimbursement • Employee discount • Flexible spending account • Health insurance • Opportunities for advancement • Paid orientation • Paid time off • Paid training • Pet insurance • Referral program • Retirement plan • Vision insurance Work Location: In person