Corporate Resources of Illinois

Compensation

Full Description

Administrative Operations Specialist – Arlington Heights, IL $55,000 - $65,000 Annually + Full benefits, 401K Match, PTO We are a well-established manufacturing company specializing in advanced PCOS technology systems, proudly serving clients for over 50 years. Our mission is to provide exceptional products, innovative solutions, and superior customer service while maintaining strong, long-term client relationships. We are committed to operational excellence, continuous improvement, and creating a supportive work environment where employees can grow and thrive. We are seeking an Administrative Operations Specialist to join our team. This role is a critical part of our operations, combining billing, customer service, and technical coordination to ensure seamless support for our clients and internal teams. Responsibilities: Billing & Invoicing • Prepare, process, and review customer invoices for accuracy and timely delivery • Follow up on outstanding balances and resolve billing discrepancies • Maintain accurate financial records and assist with reporting as needed • Collaborate with accounting and operations teams to support smooth billing processes Customer Service • Provide professional and responsive support to clients via phone, email, and in-person • Answer inquiries about products, services, and account details • Resolve customer concerns promptly to maintain high satisfaction levels • Maintain detailed records of customer interactions and service requests Coordination & Technical Dispatch • Schedule and dispatch technical service teams to customer sites efficiently • Coordinate with technicians and internal teams to ensure timely resolution of service requests • Track work orders, service updates, and follow-ups to ensure all tasks are completed • Assist with administrative tasks to support operational workflow and team efficiency Qualifications: • Minimum of 2 years of billing or accounts receivable experience • Strong organizational, multitasking, and problem-solving skills • Excellent verbal and written communication skills • Experience in customer service, billing, or administrative coordination preferred • Ability to work independently and collaboratively in a fast-paced environment • Familiarity with technical or manufacturing environments is a plus • Corporate Resources has been hired by our client to recruit for this open position and any/all other positions as requested and posted.