Confidential

Compensation

Full Description

Vice President of Customer Success About the Company Innovative provider of AI-enhanced crop management & sustainability solutions Industry Food & Beverages Type Privately Held Employees 501-1000 Categories • Agriculture • Dairy Products • Farming • Financial Services • Agribusiness • Risk Analysis • Advanced Manufacturing • Market Research • Customer Care • Cattle • Animal Production • Information Technology & Services Specialties • dairy industry • livestock industry • animal protein • meat industry • agribusiness saas • crop industry • field analytics • dairy analytics • supply chain management • supply chain optimization • supply chain ai • agriculture ai • food and bev optimization • yield optimization • predictive analytics • sustainable ingredients • sustainable agriculture • retail meat • farm to grocery • and farm to table About the Role The Company is in search of a visionary Vice President of Customer Success to lead and scale customer success operations. This strategic role is pivotal in driving exceptional customer satisfaction, retention, and growth. The successful candidate will be responsible for shaping the customer journey, fostering deep relationships with enterprise clients, and ensuring that customers derive maximum value from the company's solutions. As a key member of the leadership team, the VP will champion a customer-first culture, align cross-functional efforts, and leverage data-driven insights to deliver measurable impact. The role also involves leading and mentoring the customer success team, defining a comprehensive customer success framework, and serving as the voice of the customer at the executive level. Candidates for the Vice President of Customer Success position at the company should have a Bachelor's degree in business management or a related field, with a Master's degree preferred, and at least 10 years' experience in customer success, account management, or a related field. The role requires excellent project management, communication, and interpersonal skills, as well as experience with CRM software and data management tools. The ideal candidate will have a proven track record in people management, be adept at building and leading high-performing teams, and possess the ability to influence strategy and drive operational excellence. Key competencies for success in this role include autonomy, the ability to handle complex work, and highly developed leadership skills. Hiring Manager Title Executive Vice President, Customer Experience Travel Percent Less than 10% Functions • General Management Confidential