Confidential

Compensation

Full Description

Job Summary: The Account Manager reports to the Regional Account Manager. The major responsibilities of the position include, but are not limited to, the following duties: Duties/Responsibilities: · Manage daily operational and administrative functions across the assigned security contract · Keep the Regional Account Manager apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner · Support the Regional Account Manager in operational decision-making process · Develop and implement project plans for key strategic initiatives designed to improve operations capabilities and responsiveness · Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive level consumption · Ensure the highest standards of conduct, appearance, performance, and training are being met at all times. Required Skills/Abilities: · Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. – MS Word, Excel, Access, SharePoint) · An understanding of security operations and contracts management preferred. · Understand operational KPIs and ability to utilize data to drive operations. · Strong interpersonal, critical thinking and time management skills. · A great communicator that gets the value of teamwork. · Experience in general office setting in a supervisory role preferred. · Comfortable in an ever changing, fast paced, sometimes stressful environment. · Technologically savvy - experienced with MS Office Suite. Working knowledge of technology driven scheduling platforms a plus. · Project management experience. PMP certification a plus. · Adept in leading teams in complex problem solving. · Customer Service orientation required. · Able to interact in a corporate environment and effectively communicate with all levels of management. · Must be flexible and possess the ability to meet deadlines in a high tempo environment. · Excellent time-management, organization and multi-tasking skills required. · A dependable team player with business maturity, enthusiasm, and a positive work attitude. · Ability to work in a matrixed environment. · A positive and upbeat team member! Education and Experience: · Preferred candidate has either an honorable military discharge, a Bachelor’s degree or 5 years’ experience in an operations management and project management role. Physical Requirements: · Prolonged periods of sitting at a desk and working on a computer. · Must be able to lift up to 15 pounds at times. · Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public. · Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime. · Time flexibility depending on the needs of the company. Duties, responsibilities and activities may change at any time with or without notice. Job Type: Full-time Pay: $65,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Life insurance • Paid time off • Vision insurance Ability to Relocate: • Mount Juliet, TN 37122: Relocate before starting work (Required) Work Location: In person